Addis Rossi

• Managing the loading and unloading of delivery trucks at Amazon Air.
• Inspecting trailers for safety
• Ensuring proper documentation is completed
• Releasing trucks once they are ready to depart, all while adhering to strict safety protocols and using specialized technology like a tablet app to perform checks.
• Essentially acting as the point of contact between the warehouse and incoming/outgoing trucks
• Conduct quality checks on shuttle/pallets loaded on to trailers to assure loads are going to correct destination.

Provide high extraordinary level of customer service to external and internal contacts.

Contact doctors office to schedule specialty medication delivery

Ensure client special requests an inquiries are addressed professionally and expeditiously

Handle all client inquiries, complete client special requests

Answer consignee inbound calls

Contact consignee's to arrange medication delivery times, accommodate consignee for delivery on a case by case basis

Ensure all details regarding package statuses and updates are documented within the package notes

Able to follow on multiple screen instructions while working in a fast paced environment

Communicate with external contacts regarding delayed deliveries and escalate needed updates to the consignee

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.