Full Name
City,State
Summary
Obtain a position as customer service representative, where my customer relations experience can be fully utilized to improve customer satisfaction and promote the company’s brand name.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative & DRIVER
UNITES RENTAL
New Braunfels, Texas
01.2024 - Current
- Responded promptly and answered/resolved customer inquiries and complaints.
- Investigated and resolved service issues and/or product problems.
- Managed customers’ database accounts, performed customer verification and processed applications, orders and requests.
- Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
- Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.
- Supplied customers with written responses and information and followed up on customer communications.
OPERATION SUPERVISOR
FIDEL TRUCKING
Allen, Texas
09.2021 - 01.2024
- Communicated directly with customers by phone, electronically or face to face.
- Provided customers with technical support using maintenance procedures created with company products.
- Wrote and kept accurate records of discussions and correspondence with customers.
- Managed and supervised a team of customer services representatives.
- Provided customer service team with feedback.
- Met with other team managers to discuss possible improvements in customer service and company’s products.
- Trained and coached team members to deliver a high standard of customer service.
- Learned about products and services and kept up to date with changes.
- Kept ahead of technology developments by attending professional courses.
Owner/Operator Truck Driver
CKJ Transport
New Braunfels, Texas
08.2019 - 08.2021
- Operated and maintained truck for safe transportation of goods.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Planned and navigated efficient delivery routes to meet schedules.
- Communicated with dispatch regarding load status and potential delays.
- Maintained accurate logs of hours driven and miles traveled.
- Managed cargo loading and unloading to prevent damage during transport.
- Ensured compliance with federal and state transportation regulations.
- Provided exceptional customer service during deliveries to enhance satisfaction.
- Operated commercial truck to transport goods and materials over long distances.
- Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
- Developed positive relationships with customers by providing excellent customer service.
- Communicated with customers regarding delivery times and location details.
- Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
- Retained valid proof of insurance and registration in vehicles.
- Maintained accurate mileage logs and other required documentation.
- Loaded cargo securely using appropriate tools such as straps or blocks to ensure safe transportation.
- Managed records related to vehicle maintenance, inspections, repairs, registration and insurance coverage.
- Utilized GPS systems for navigation purposes throughout trips.
- Performed basic troubleshooting on mechanical components when necessary.
- Provided customer service by responding to inquiries in person or via telephone and email.
- Consistently monitored traffic conditions and adjusted routes accordingly.
- Completed daily pre-trip inspection checklists for assigned vehicle.
- Assisted in loading and unloading freight from trailers as needed.
- Reported any incidents or accidents to management immediately upon occurrence.
- Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
- Implemented cost control measures to reduce expenses and increase profitability.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Hooked and unhooked trailers from tractor and converter dollies.
- Processed shipment documents neatly and efficiently for each load.
- Recorded expenses and maintained receipts.
- Obtained signatures needed to complete and process paperwork.
- Worked well with dispatchers to communicate route and schedule changes.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Fulfilled back haul orders and spotted trailers in loading yard.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Followed regular schedule of pickups for individual customers and groups.
- Prepared detailed reports outlining trip, vehicle and passenger details.
Owner/Operator & FREIGHT BROKER
SELF EMPLOYED
San Antonio, Texas
01.2016 - 07.2019
- Managed daily operations and workflow of the business.
- Oversaw staff scheduling and training for optimal performance.
- Developed marketing strategies to attract new customers.
- Maintained inventory levels and organized supply orders.
- Implemented customer service protocols to enhance guest experiences.
- Coordinated financial management including budgeting and expense tracking.
- Cultivated vendor relationships for better product sourcing.
- Established safety procedures to ensure compliance with regulations.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Created marketing strategies to drive revenue and increase brand visibility.
- Established pricing models that balanced competitiveness with profitability goals.
- Observed safety protocols and driving laws to maximize road and personnel safety.
CDL Delivery Driver
Ruan Transportation
Yuma, Arizona
09.2013 - 12.2015
- Delivered products safely to various locations using company vehicles.
- Inspected vehicles for safety and compliance before each trip.
- Managed delivery schedules to ensure timely arrival at destinations.
- Communicated with dispatch regarding route changes and delivery updates.
- Maintained accurate records of deliveries and vehicle inspections.
- Assisted in loading and unloading cargo at delivery sites.
- Followed all traffic laws and safety regulations during transportation.
- Provided excellent customer service during product drop-offs and pickups.
- Drove delivery truck to deliver products safely and efficiently while adhering to traffic laws and regulations.
- Notified supervisors when supplies were low or repairs were needed.
- Maintained accurate records of deliveries, including invoices, manifests, and other relevant documents.
- Inspected delivery vehicle's equipment such as tires, lights, brakes, gas, oil, and water levels to maintain operational safety standards.
- Utilized GPS navigation systems for efficient route selection and timely arrivals at destinations.
- Verified accuracy of delivered goods against shipping orders prior to signing off on each shipment.
- Provided customer service by responding to inquiries and complaints in a courteous manner.
- Reported any incidents involving accidents, injuries, property damage or hazardous materials spills immediately following company protocols.
- Provided feedback related to customer satisfaction after each delivery run.
- Kept the cab area clean and organized at all times.
- Communicated effectively with dispatchers regarding any changes in delivery schedules or routes due to traffic delays or weather conditions.
- Loaded and unloaded cargo in accordance with company procedures.
- Managed paperwork associated with deliveries such as invoices, bills of lading, manifests.
- Ensured all shipments were properly secured before leaving the facility.
- Developed routes for daily deliveries based on shipping orders or customer requests.
- Handled merchandise in accordance with product handling standards.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Inspected vehicle and maintained gas, oil and water levels.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Notified customers of delays to decrease calls to support.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Reviewed delivery documents and orders and reported errors to supervisor.
Education
High school diploma -
Skills
- Problem Analysis
- Problem Solving
- Organizational Skills
- Customer Service Orientation
- Adaptability
- Initiative
- Strong Interpersonal-Communication skills
- Knowledge about customer service applications and administrative procedures
Accomplishments
- Developed the customer service policy for the organization: Developed customer service procedures, performance level and QA standards for the organization.
- Evaluated changing factors frequently to achieve high customer satisfaction level.
- Analyzed statistics and other data to determine the level of customer service performance achieved by the team.
Languages
- English
- AMHARIC
Certification
- COMPUTER USER SUPPORT
- FREIGHT BROKER AGENT
- HIGH SCHOOL DIPLOMA
- COMMERCIAL HVAC TECHNICIAN DIPLOMA
- AMERICAN HIGHWAY ANGEL CERTIFICATION
- HUMAN RIGHT CONSULTANT CERTIFICATION
Languages
English
Professional
AMHARIC
Professional
References
References available upon request.
Timeline
Customer Service Representative & DRIVER
UNITES RENTAL
01.2024 - Current
OPERATION SUPERVISOR
FIDEL TRUCKING
09.2021 - 01.2024
Owner/Operator Truck Driver
CKJ Transport
08.2019 - 08.2021
Owner/Operator & FREIGHT BROKER
SELF EMPLOYED
01.2016 - 07.2019
CDL Delivery Driver
Ruan Transportation
09.2013 - 12.2015
High school diploma -
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