Summary
Overview
Work History
Education
Skills
Timeline
Generic

ADDISE GETA

Denver

Summary

Experienced customer service and leadership professional with over 5 years of expertise in customer assistance and cabin crew management. Proven ability to deliver exceptional service, lead teams, and ensure safety and comfort in high-pressure environments. Adaptable, detail-oriented, and committed to fostering positive customer experiences.

Overview

4
4
years of professional experience

Work History

Cabin Crew Lead

American Airline
Denver
01.2021 - 01.2023
  • Led and supervised cabin crew teams to ensure exceptional in-flight customer service and safety compliance.
  • Coordinated crew activities, managed schedules, and facilitated communication between ground staff and flight teams.
  • Trained new cabin crew members on safety procedures, customer service protocols, and emergency handling.

Welcher Customer Assistant

G2 Secure Staff
01.2019 - 01.2022
  • Assisted customers with inquiries, purchases, and issue resolution in a fast-paced retail/security environment.
  • Maintained high standards of customer satisfaction by delivering attentive and personalized support.
  • Managed transaction processes and ensured accuracy in customer data handling.
  • Collaborated with security staff to maintain a safe and welcoming environment for all customers.

Education

Bachelor - Applied Geography

Waliya Sodo University
Ethiopia
08-2012

Skills

  • Customer service excellence
  • Team leadership
  • Safety compliance
  • Conflict resolution
  • Communication skills
  • Time management

Timeline

Cabin Crew Lead

American Airline
01.2021 - 01.2023

Welcher Customer Assistant

G2 Secure Staff
01.2019 - 01.2022

Bachelor - Applied Geography

Waliya Sodo University

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