Addison Brown
Plano,TX
Summary
Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.
Overview
2
2
years of professional experience
Work History
IT Technical Support Specialist
Collin College
Plano, TX
10.2024 - Current
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Implemented security measures such as antivirus software installation and firewall configuration.
- Performed maintenance and upgrades to existing computer systems as needed.
Food Runner
Pluckers
Plano, TX
02.2024 - 06.2024
- Resolved customer complaints quickly and efficiently while adhering to company policies.
- Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.
- Employed strong organizational skills to handle high-volume service periods without compromising quality.
Host
Pie Tap Pizza Workshop + Bar
Plano, TX
03.2023 - 06.2024
- Managed dining room layout to maximize efficiency of staff members.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Monitored dining area to assess server capacity and estimate wait times.
Education
Bachelor of Science in Aeronautical Science - Aviation
Collin College
Plano, TXSkills
- Network configuration
- Software diagnosis
- Hardware Installation
- Customer Service
Affiliations
- Full-Time College Student: Pursuing academic excellence while balancing a diverse range of extracurricular commitments.
- Church Volunteer: Attend services twice every Sunday, actively participating in community activities and events.
- FOCUS (Fellowship of Christian University Students) Member: Attend weekly meetings every Thursday, connecting with fellow students and engaging in service projects.
- Work Experience: Employed four days a week, balancing work responsibilities with academic and personal commitments.
Timeline
IT Technical Support Specialist
Collin College
10.2024 - Current
Food Runner
Pluckers
02.2024 - 06.2024
Host
Pie Tap Pizza Workshop + Bar
03.2023 - 06.2024
Bachelor of Science in Aeronautical Science - Aviation
Collin College