Addison Castillo
Davenport,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Advocate
Summit Broadband
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Streamlined communication channels for improved efficiency in handling customer concerns.
- Implemented new strategies to reduce average call handling time while maintaining high-quality service.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
Assistant Manager
Orkin
02.2023 - 10.2023
- Accomplish excellent communication, customer support and product representation for each client
- Planned, scheduled and monitored daily task of team members
- Assisted and trained new members to reflect and understand company policies and offerings.
Technical Support Agent - Remote
Asurion
06.2020 - 01.2023
- Provide technical support to Verizon customers that needed assistance with troubleshooting their cell phones, tablets, and any Verizon home devices
- Upsell customers on Asurion products such as Verizon Home Device Protection
- Resolved problems, improved operations and provide exceptional client support.
BDC Manager
City KIA of Greater Orlando
05.2016 - 03.2020
- Responded to internet inquiries and sales calls with knowledge acquired by communicating with all departments
- Ensured the internet department is meeting daily-weekly and monthly goals and objectives
- Monitored and measured the phone and internet traffic by following up with the internet representatives to ensure effectively maximizing all internet leads.
Education
Bachelor -
Lehman College of The City University of New York
The Bronx, NY01.2008
Skills
- Strong organization and leadership skills
- Knowledgeable of Mac OS, Microsoft Windows, Excel, Powerpoint
- Time management
- Problem-solving
- Promotional Support
- Report Creation
- Report Preparation
- Account Management
Timeline
Customer Service Advocate
Summit Broadband
10.2023 - Current
Assistant Manager
Orkin
02.2023 - 10.2023
Technical Support Agent - Remote
Asurion
06.2020 - 01.2023
BDC Manager
City KIA of Greater Orlando
05.2016 - 03.2020
Bachelor -
Lehman College of The City University of New York