Addison Durrett
Tavares,FL
Summary
Skilled in customer service I excelled at Mid Florida Eye Center by fostering positive customer experiences and efficiently managing patient concerns. Demonstrated proficiency in problem-solving and active listening, significantly enhancing customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Mid Florida Eye Center
02.2020 - Current
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Cashier
Publix
08.2016 - 02.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Education
Leesburg High School
Leesburg, FL06.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Microsoft Excel
- Microsoft Outlook
- Customer Relationship Management (CRM)
- Microsoft PowerPoint
- Appointment Scheduling
- Paperwork Processing
Timeline
Customer Service Representative
Mid Florida Eye Center
02.2020 - Current
Customer Service Cashier
Publix
08.2016 - 02.2020
Leesburg High School
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