Addison Fenster
East Lansing,MI
Summary
Highly personable and skilled in customer service, with an extensive background as hostess at multiple nice restaurants. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly and efficiently, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess
Nara Sushi and Hibachi Grille
West Bloomfield Township, MI
11.2023 - Current
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Directed patrons to lounges and waiting areas.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Supported serving staff, food runners and bussers to keep dining room presentable, ready for guests and running efficiently incase extra hands are needed.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Informed kitchen staff of any special orders or dietary restrictions.
- Answered telephone to provide dining information and take reservations.
- Provided menus and answered questions about menu items and specials.
- Took orders and accepted payments from guests for dine-in and take-out foods.
Restaurant Hostess
New Mandarin Garden
West Bloomfield Township, MI
12.2021 - 03.2023
- Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.
- Took carry out orders both over the phone and in person.
- During covid 19 I ran orders to peoples cars to keep social distancing procedures.
- Maintaining a happy environment in a small, family owned restaurant that gets very crowded on busy nights.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered telephone to provide dining information and take reservations.
- Provided menus and answered questions about menu items and specials.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Education
Marketing
Michigan State University
East Lansing, MI04-2028
Skills
- Social media marketing
- Customer relationship management
- Effective communication
- Problem solving
- Time management
- Conflict and complaint resolution
- Flexible and adaptable
- Table assignment management
- Table bussing
- Customer service
- Team collaboration
- Multitasking capacity
- Restaurant operations
- Organizational skills
- Positive and professional
- Active listening and communication
- Guest engagement
- Food running
- Greeting guests
Certification
- CPR certified
- Narcan Certified
Timeline
Hostess
Nara Sushi and Hibachi Grille
11.2023 - Current
Restaurant Hostess
New Mandarin Garden
12.2021 - 03.2023
Marketing
Michigan State University
Similar Profiles
QINGLIN WANGQINGLIN WANG
Shop Owner at NARA SUSHIShop Owner at NARA SUSHI
Gaku MorinoGaku Morino
Kitchen Hand at SUSHI IZAKAYA NARAKitchen Hand at SUSHI IZAKAYA NARA
Desirae RiveraDesirae Rivera
Waitress at Takumi Japanese Restaurant - Sushi & HibachiWaitress at Takumi Japanese Restaurant - Sushi & Hibachi