Summary
Overview
Work History
Education
Skills
Timeline
Generic

Addison Gaines

Vincennes,IN

Summary

Friendly and reliable Job Title offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Motivated Job Title with Number years of customer service experience in fast-paced call center environments. Excellent verbal and written communication skills and computer proficiency with proven typing speed of Number WPM. Flexibility to work nights, weekends and holidays to offer optimal customer support.

Committed and hardworking Job Title with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Organized Call Center Agent offering Number-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures.

Focused Job Title with strong understanding of retail operations. Offering extensive experience in high-volume settings. Highly service-minded and professional with customers and employees alike.

Security-conscious and customer-focused Job Title with top-notch teamwork and interpersonal communication skills. Kept cash drawers accurate and secure with smooth payment processing and maximized loss prevention methods.

Punctual and honest Job Title with solid background in Type environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Versatile Job Title with exemplary cash register system skills and proven commitment to store cleanliness and safety. Determined to lead and promote high levels of customer service and engagement efforts.

Customer-focused Job Title skilled in growing customer base and increasing satisfaction. Well-organized and high-energy professional with personable telephone demeanor that regularly exceeds sales goals.

Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.

Overview

2
2
years of professional experience

Work History

Customer Service, Cashier, Drive-through

Lic’s Deli & Ice Cream
Vincennes, IN
06.2020 - 12.2021
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Answered questions about store policies and addressed customer concerns.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated with safety and skill to avoid accidents and delays.
  • Reviewed new promotions and monitored price changes.
  • Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
  • Welcomed customers and helped determine their needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Incorporated cross-selling, up-selling and add-ons and offered promotional items to increase sales.
  • Mentored new team members on sales software system operation.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
  • Maximized load safety by balancing, securing and weighing products.
  • Greeted customers entering store and responded promptly to customer needs.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Created price tags and merchandise signs.
  • Collected and authorized payments of guests.
  • Processed customer refunds and exchanges according to established guidelines.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.

Education

Lincoln High School
Vincennes, IN
05.2022

Skills

  • Till Counting
  • Shipment Procedures
  • Feedback Acceptance
  • Merchandise Packaging
  • Basic Math Functions
  • Customer Complaint Resolution
  • PCI (Payment Card Industry)
  • Rewards Programs
  • Cooperative Attitude
  • Customer Transactions
  • POS Inventory System Operation
  • Telephone Reception
  • Performing Needs Assessments
  • Sweeping and Mopping
  • Recording Counts
  • Customer Service and Assistance
  • Stockroom Management
  • Inventory Stocking
  • Price Identification
  • Layout Assistance
  • Shelving Items
  • Gift Wrapping
  • Cash Register Operation
  • Stocking and Replenishing
  • Wrapping and Boxing
  • Credits and Refunds
  • Tagging Updates
  • Weighing Items
  • Check Cashing
  • Dispensing Lottery Tickets
  • Purchase Needs Determination
  • Call Select
  • Managing Phone Systems
  • Operating Telephones
  • Collecting Information
  • Upselling Techniques
  • Station Preparation
  • Professional Telephone Etiquette
  • Calculation of Discounts
  • Folding Clothes
  • Social Perception
  • Food and Beverage Experience
  • Billing and Payment Processing
  • Register Preparation
  • Return and Exchange Processing
  • Loyalty Programs
  • Ticket Sales
  • Conflict Resolution Techniques
  • Need Identification
  • Corrective Actions
  • Food Sales and Promotion
  • Coupon Redemption
  • Checking Out Customers
  • Suggestive Selling

Timeline

Customer Service, Cashier, Drive-through

Lic’s Deli & Ice Cream
06.2020 - 12.2021

Lincoln High School
Addison Gaines