Addison Greek
Palm Beach Gardens,Florida
Summary
At Jersey Mike's, I excelled in a fast-paced environment, showcasing my hospitality service expertise and interactive communication skills. I improved customer satisfaction significantly, leading to increased sales and repeat business. My dedication to maintaining high standards of cleanliness and safety, along with my ability to train new team members, contributed to our team's success and efficiency. I am very positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction.
Overview
2
2
years of professional experience
Work History
Crew Member
Jersey Mikes
01.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Boosted repeat customer rates by providing friendly and engaging service.
- Backed up servers by setting up trays and completing some food deliveries.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared salads, soups and sandwiches for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Improved team morale, leading to increased productivity and reduced turnover.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
- Assisted in menu development by providing feedback on popular items and customer preferences.
- Increased customer satisfaction with prompt and accurate order taking.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Supported training of new crew members, leading to more efficient onboarding process.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Contributed to inventory management, minimizing food waste and controlling costs.
Education
William T. Dwyer Highschool
Jupiter, Florida05-2025
Skills
- Cleaning
- Self-discipline
- Interactive communication skills
- Safety awareness
- Verbal and written communication
- Safety
- Resilience and persistence
- Hospitality service expertise
- Cooking
- Assertiveness
- Diversity awareness
- Sanitizing
- Customer Engagement
- Cleaning and sanitation
- Guest service
- Food and beverage preparation
- Foodservice
- Dishwashing
- Phone orders
- Guest inquiries
- ServSafe
Languages
American Sign Language
Limited Working
Timeline
Crew Member
Jersey Mikes
01.2023 - Current
William T. Dwyer Highschool