Addison Hillan

• Deliver high level of service to clients to both maintain and extend relationships for future business opportunities.
• Proactively find possibilities to enhance current processes.
• Review questions and provide answers that reflect forethought and insight to clients.
• Promote client satisfaction by working with operational teams in proper resolution of service issues.
• Collaborate cross-functionally, research details and ensure client has best possible solutions to long standing issues.
• Cross trained as a claims specialist. Document specific claims by completing and recording forms, reports and logs. Established proof of loss by studying documentation and assembling additional information from outside sources.
• Cross trained in auditing billing issues, data entry work and reception.
• Communicate with carriers to ensure issues get resolved in a timely manner.
• Format standard operating procedures (SOP's) to create formalized training documents.
• Effectively work implementation process of onboarding new clients.

• Oversaw up to 120 associates and helped delegate their safety, productivity and quality of work to deliver the highest results for our customers.
• Supervised Processing Assistants and guided them to accomplish major milestones throughout work career .
• Worked closely with all support departments throughout the warehouse including: Safety, Human Resources, Loss Prevention, Learning Ambassadors, Quality Management and Maintenance Engineering to distribute work objectives throughout shifts.
• Associate Safety Committee Leader and Organizer that was in charge of supervising meetings that contributed to standard work and proactive attempts to handle all Safety concerns within the warehouse.
• Worked on strategic projects to create data driven results.
• Managed reports and made operational decisions throughout leading shifts in order to achieve successful profitability.
• Proactive in giving feedback, making hiring decisions and implementing standard of work.

etlindy.com

• Created and developed a functional webpage for easy access to users and potential business partners.
• Increased company awareness and diversity through advertising by implementing pictures, content and job postings.
• Managed the website in a modern and customizable manner.
• Showcased the companies objectives and provided a detailed navigation menu in order to drive customers to understand the operations of the company.
• Personalized the design and structure of the website.

• Developed organizational and leadership skills in order to deliver the best service for clients
• Assisted the event planner with arrangements and tasks proceeding the events
• Attended meetings with clients to ensure the highest quality service
• Participated in serving the event in all aspects