Addison Holder Jr
Jamaica,NY
Summary
Driven by a results-focused approach, I leveraged my technical support expertise and exceptional problem-solving skills at Xfinity to enhance customer satisfaction and retention. Skilled in software diagnosis and adept at building customer relationships, I significantly increased sales revenue, demonstrating a unique blend of technical proficiency and customer service acumen.
Overview
9
9
years of professional experience
Work History
Technical Support
Xfinity
04.2022 - Current
- Provided technical support for ongoing projects, assisting engineers in resolving instrumentation issues.
- Streamlined technical support processes for quicker issue resolution and increased customer retention.
- Improved customer satisfaction ratings by providing exceptional technical support and guidance to clients.
- Provided technical support to clients, resolving complex issues in a timely manner.
- Increased sales revenue by providing timely and effective technical support to clients.
Customer Service Sales Representative
Amazon
11.2020 - 02.2022
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Call Center
Chime Solutions
08.2017 - 12.2019
- Managed budget for call center, optimizing resource allocation to meet operational goals.
- Increased call center efficiency by utilizing effective time management and multitasking skills.
- Collaborated with team members to improve overall call center performance and meet company goals.
- Increased operational efficiency with the integration of advanced call center technologies and software solutions.
- Mastered multiple software applications used within the call center environment, enabling enhanced multitasking capabilities during calls.
- Developed knowledge of products, processes and call center trends to provide recommendations for improved customer experience.
Sales Associate
Tmobile
06.2015 - 02.2016
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Associate - Communications And Media
Georgia Perimeter
Decatur, GA05.2016
Skills
Xsan 2 Administrator
Technical Support
Microsoft Office Specialist (MOS) Expert
Software diagnosis
Adobe and Adobe Flash
Technical issues analysis
Timeline
Technical Support
Xfinity
04.2022 - Current
Customer Service Sales Representative
Amazon
11.2020 - 02.2022
Call Center
Chime Solutions
08.2017 - 12.2019
Sales Associate
Tmobile
06.2015 - 02.2016
Associate - Communications And Media
Georgia Perimeter