Tyiece Hines
Cypress
Summary
Results-driven customer service professional with over five years of experience in leadership, operations management, and data processing. Skilled in optimizing workflows, training staff, and ensuring accuracy in financial and administrative tasks. Demonstrated ability to increase productivity, maintain compliance, and deliver exceptional customer service in diverse environments. Proficient in Microsoft Office Suite and various data management systems.
Overview
7
7
years of professional experience
Work History
Production Specialist
Ontellus/Discovery Resource
05.2023 - 01.2025
- Input data with MR8 system with a 98% accuracy rate, ensuring compliance with company standards.
- Collaborated with the production team to meet and exceed productivity quotas.
- Managed and maintained electronic and imaged records for easy retrieval and organization.
- Created billing, subpoena, and tracking documentation to support legal and business operations.
Manager/Eyewear Specialist
Vision Works
06.2019 - 12.2022
- Trained and managed a team of 5 employees, improving efficiency and customer satisfaction scores.
- Assisted customers with frame selection, pupil measurements, and lens options, increasing sales by 25%.
- Processed daily cash transactions averaging over $6000 with 100% accuracy and compliance.
- Handled insurance claims processing for seamless billing and reimbursement.
Receptionist (Temp)
Allstate Insurance
07.2021 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Processed initial insurance claims, ensuring accurate documentation.
- Maintained organized records and supported office administrative tasks.
Head Cashier/Customer Service
Forever 21
11.2018 - 04.2019
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Supervised cash handling procedures, reconciling daily transactions exceeding $5000 in revenue.
- Assisted with security training modules and loss prevention efforts, reducing theft incidents.
Lead Cashier
T.J Maxx
03.2018 - 11.2018
- Fostered a positive work environment, enhancing team morale and efficiency.
- Addressed customer concerns professionally, resolving issues to ensure satisfaction.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
Education
High School Diploma -
Klein Forest High School
Houston, TX06-2017
Skills
- Customer Service & Client Relations
- Staff Training & Leadership Development
- Data Entry & Records Management
- Cash Handling & Financial Transactions
- Problem Solving & Critical Thinking
- Insurance & Billing Processing
- Proficient in Microsoft Office Suite
Timeline
Production Specialist
Ontellus/Discovery Resource
05.2023 - 01.2025
Receptionist (Temp)
Allstate Insurance
07.2021 - 12.2021
Manager/Eyewear Specialist
Vision Works
06.2019 - 12.2022
Head Cashier/Customer Service
Forever 21
11.2018 - 04.2019
Lead Cashier
T.J Maxx
03.2018 - 11.2018
High School Diploma -
Klein Forest High School
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