Open To Work
Addison Johnson
London,OH
Summary
Committed individual with proven ability to enhance guest experience and team collaboration. Paired with ongoing clinical experience in multiple hospitals around the Columbus area. Excels at communication, problem-solving and adaptability. Reliable and enthusiastic about learning and gaining more knowledge and experience.
Overview
3
3
years of professional experience
Work History
Guest Service Expert
Penzone Salon And Spas
Dublin, Ohio
01.2023 - Current
- Resolved guest complaints swiftly to maximize satisfaction.
- Greeted guests enthusiastically to foster a welcoming atmosphere.
- Collaborated with team members to improve overall guest experiences.
- Trained new employees in customer service protocols and operational procedures.
- Handled cash register transactions accurately and efficiently.
- Maintained cleanliness and organization in the lobby area.
Guest Experience Representative
Penzone Salon And Spas
Dublin, OH
05.2024 - 06.2025
- Streamlined check-in and check-out processes through collaboration with team members.
- Enhanced guest engagement by educating on salon services and promotions.
- Answered phone calls from guests inquiring about availability or making reservations.
- Managed appointment scheduling for clients to ensure timely service. and service providers to optimize operations.
- Supported the salon's marketing efforts through social media interactions and outreach.
Education
Bachelor of Science - Nursing
Chamberlain University
Columbus, OH04-2027
Skills
- Customer service
- Team collaboration
- Patient care
- Clinical documentation
- Conflict resolution
- Training new staff
- Time management
- Detail-oriented
Timeline
Guest Experience Representative
Penzone Salon And Spas
05.2024 - 06.2025
Guest Service Expert
Penzone Salon And Spas
01.2023 - Current
Bachelor of Science - Nursing
Chamberlain University