Addison Lagunas
New Braunfels
Summary
Dynamic customer service professional with a proven track record at GVEC, excelling in conflict resolution and service process improvement. Adept at fostering strong customer relationships and enhancing satisfaction levels. Skilled in payment processing and team collaboration, I thrive in fast-paced environments, ensuring timely resolutions and exceptional service delivery.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
GVEC
New Braunfels
12.2024 - 11.2025
- Assisted customers with inquiries and service requests through multiple communication channels.
- Collaborated with team members to enhance service delivery and streamline processes.
- Educated customers on product features and benefits to improve satisfaction levels.
- Actively participated in team meetings to share insights and improve service strategies.
- Monitored service requests to ensure timely responses and resolutions for clients.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Collected deposits or payments and arranged for billing.
Pharmacy Technician
Gruene Road Pharmacy
New Braunfels
07.2023 - 12.2024
- Collaborated with pharmacists to ensure patient health and safety.
- Prepared new prescription and refill requests for patients efficiently.
- Dispensed medication per prescriptions or provider orders with precision.
- Packed and labeled prescribed medications for accuracy before dispensing.
- Processed insurance claims to facilitate reimbursement for services.
- Tracked inventory to maintain optimal stock levels of medications.
- Prepared compounded medications using sterile and non-sterile techniques.
- Repackaged bulk medications to enhance dispensing processes.
Pharmacy Technician
Walgreens Pharmacy
New Braunfels
08.2021 - 07.2023
- As a pharmacy technician works closely with a pharmacist to ensure the health and safety of their patients. They locate, dispense, pack, and label a prescribed medication for a patient that is then reviewed for accuracy by a pharmacist before dispensed to the patient. They might also help pharmacists with administrative tasks such as processing insurance claims, tracking inventory, and filing paperwork.
- Preparing new prescription and refill requests for patients
- Dispensing medication to patients per the prescription, or provider's orders
- Packing and labeling a prescribed medication
- Processing insurance claims
- Tracking inventory
- Preparing compounded medications using sterile and non-sterile processes
- Filling automated dispensing machines
- Repackaging of bulk medications
Customer Service Rep
PNC Bank
New Braunfels
02.2019 - 02.2020
- Answer customer questions about basic banking services, such as account balances and interest rates and fees. They also help customers protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards.
- Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards
- Check on the status of customer accounts and track checks and payments
- Review and explain account charges
- Assist banking customers who are victims of fraud, theft or identity theft
- Assist customers with replacing lost or stolen credit or debit cards
- Assist with address changes
Office Administrator
Gattuso Distributing
New Braunfels
03.2018 - 02.2019
- Coordinate office activities and operations to secure efficiency and compliance to company policies
- Supervise administrative staff and divide responsibilities to ensure performance
- Manage agendas/travel arrangements/appointments etc. for the upper management
- Manage phone calls and correspondence (e-mail, letters, packages etc.)
- Support budgeting and bookkeeping procedures
- Create and update records and databases with personnel, financial and other data
- Track stocks of office supplies and place orders when necessary
- Submit timely reports and prepare presentations/proposals as assigned
- Assist colleagues whenever necessary
- Outstanding communication and interpersonal abilities
- Excellent organizational and leadership skills
Education
High School Diploma -
New Braunfels High School
New Braunfels, TxSkills
- Customer engagement
- Service process improvement
- Conflict resolution
- Payment processing
- Product knowledge
- Customer relationship management
- Graphic design
- Team collaboration
- Project management
- Effective communication
- Content marketing
- Adaptability
- Mobile editing
- Problem solving
- Time management
- Critical thinking
- Trending stories
- Promotional video development
- Video editing
- Service request monitoring
Timeline
Customer Service Representative
GVEC
12.2024 - 11.2025
Pharmacy Technician
Gruene Road Pharmacy
07.2023 - 12.2024
Pharmacy Technician
Walgreens Pharmacy
08.2021 - 07.2023
Customer Service Rep
PNC Bank
02.2019 - 02.2020
Office Administrator
Gattuso Distributing
03.2018 - 02.2019
High School Diploma -
New Braunfels High School