Addison Lockhart
Fort Lauderdale,FL
Summary
Demonstrated success in fast-paced environments by leveraging problem-solving skills and customer service expertise at Hyatt Centric Las Olas, significantly enhancing guest satisfaction. Strong multitasking abilities and effective communication contributed to positive feedback and repeat business, highlighting a commitment to excellence and teamwork in hospitality.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Hyatt Centric Las Olas
06.2023 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software, ensuring 100% accuracy in tracking guest data and avoiding any reservation errors.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Restaurant Hostess
Rodizio Grill
06.2022 - 08.2022
- Demonstrated strong multitasking skills by efficiently handling an average of 50+ telephone inquiries per shift while simultaneously attending to in-person guest needs, ensuring a seamless experience for all customers.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Provided accurate and timely information to customers, answering questions daily regarding hours, seating availability, and menu details, helping to reduce wait times and enhance the guest experience.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Collaborated with both Front of House (FOH) and Back of House (BOH) staff to drive efficient service execution, resulting in a 20% improvement in overall guest satisfaction and a reduction in service-related issues.
Warehouse Associate
Barista Joes
06.2020 - 12.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets, consistently contributing to the completion of 100% of daily order fulfillment goals within set timeframes.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Education
High School Diploma -
Florida Virtual School
Fort Lauderdale, FL06-2023
Skills
- Customer service
- Problem-solving skills
- Credit & Cash Handling
- Hospitality services
- Coordination & Teamwork
- Interpersonal & Written Communication
- Multitasking & Time Management
- Responsible & Good Listening Skills
- Self-motivated
Languages
English
Native or Bilingual
Timeline
Front Desk Agent
Hyatt Centric Las Olas
06.2023 - Current
Restaurant Hostess
Rodizio Grill
06.2022 - 08.2022
Warehouse Associate
Barista Joes
06.2020 - 12.2020
High School Diploma -
Florida Virtual School
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