Addison Lockhart
Fort Lauderdale,FL
Summary
Demonstrated success in fast-paced environments by leveraging problem-solving skills and customer service expertise at Hyatt Centric Las Olas, significantly enhancing guest satisfaction. Strong multitasking abilities and effective communication contributed to positive feedback and repeat business, highlighting a commitment to excellence and teamwork in hospitality.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Hyatt Centric Las Olas
100 E Las Olas Blvd, Fort Lauderdale, FL 33301
06.2023 - Current
- Maintained accurate records of guest information, payments, and reservations using hotel management software, ensuring 100% accuracy in tracking guest data and avoiding any reservation errors.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Restaurant Hostess
Rodizio Grill
1817 Pointe Blvd. Building J, Dania Beach, Florida
06.2022 - 08.2022
- Demonstrated strong multitasking skills by efficiently handling an average of 50+ telephone inquiries per shift while simultaneously attending to in-person guest needs, ensuring a seamless experience for all customers.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Provided accurate and timely information to customers, answering questions daily regarding hours, seating availability, and menu details, helping to reduce wait times and enhance the guest experience.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Collaborated with both Front of House (FOH) and Back of House (BOH) staff to drive efficient service execution, resulting in a 20% improvement in overall guest satisfaction and a reduction in service-related issues.
Warehouse Associate
Barista Joes
4710 NW 15th Ave Unit 5C, Fort Lauderdale, FL
06.2020 - 12.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets, consistently contributing to the completion of 100% of daily order fulfillment goals within set timeframes.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Education
High School Diploma -
Florida Virtual School
Fort Lauderdale, FL06-2023
Skills
- Customer service
- Problem-solving skills
- Credit & Cash Handling
- Hospitality services
- Coordination & Teamwork
- Interpersonal & Written Communication
- Multitasking & Time Management
- Responsible & Good Listening Skills
- Self-motivated
Languages
English
Native or Bilingual
Timeline
Front Desk Agent
Hyatt Centric Las Olas
06.2023 - Current
Restaurant Hostess
Rodizio Grill
06.2022 - 08.2022
Warehouse Associate
Barista Joes
06.2020 - 12.2020
High School Diploma -
Florida Virtual School