Addison Martin
Midland
Summary
Dynamic professional with a proven track record at American Patrols Inc, excelling in client relationship building and workflow optimization. Leveraged analytical thinking and exceptional communication skills to enhance customer satisfaction and streamline operations. Demonstrated adaptability and a commitment to quality, significantly contributing to team success and operational efficiency.
Overview
11
11
years of professional experience
Work History
Customer Operations Specialist
American Patrols Inc
02.2024 - Current
- Assisting in the operation of the American Patrols Operations Desk, serving as critical command and control and serving as the primary liaison between pilots and our valued customers.
- Inputting, tracking, and analyzing data pertaining to reports received from pilots and the subsequent customer interaction.
- Directly communicating with customers, leaving a lasting positive impression for the company.
- Generation of customer reports indicating services provided and results of inspections.
- Solidifying hard data from a number of vague clues.
- Assisting with generation of the daily flying schedule and associated mission products using American Patrols proprietary software, Garmin products, and Google Earth.
- Assisting in coordination with maintenance to understand aircraft availability and its impact on flight operations.
- Communicating expectations of performance to pilots prior to mission execution.
- Assisting with general projects relating to the overall business as a critical member of a very small management team.
- Coordinating with the President to onboard new customers and integrate requested work with existing operations.
- Creating routes based on Company needs and customer wants.
Paraprofessional
MISD
03.2023 - 02.2024
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
Volunteer
Midland Chamber of Commerce
06.2013 - 06.2017
- Assisted with special events and programs.
- Organized Filing system
- Assisted with inventory management
- Assisted with event check-in
- Assist event manager with even preparation and set-up.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
Bachelor of Science - Engineering
Angelo State University
San Angelo, TX05.2027
Certification - Project Management Fundamentals
Ed2Go
Online06.2023
Skills
Client Relationship Building
Call center experience
Complaint Handling
Customer satisfaction measurement
Workflow Optimization
Sales Support
Teamwork and Collaboration
Problem-Solving
Service Level Agreements
Time Management
Attention to Detail
Multitasking
Calm and Professional Under Pressure
Excellent Communication
Computer Skills
Understanding Customer Needs
Organizational Skills
Effective Communication
Decision-Making
Teamwork skills
Phone Etiquette
Microsoft Office
Data Entry
Task Prioritization
Product Knowledge
Customer Relationship Management
Analytical Thinking
Product and service knowledge
Information Gathering
Quality Control
Administrative and Office Support
MS Office
Record-keeping
Adaptability
Customer Data Confidentiality
Document and Records Management
Timeline
Customer Operations Specialist
American Patrols Inc
02.2024 - Current
Paraprofessional
MISD
03.2023 - 02.2024
Volunteer
Midland Chamber of Commerce
06.2013 - 06.2017
Bachelor of Science - Engineering
Angelo State University
Certification - Project Management Fundamentals
Ed2Go
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