Addison McGrath
Bonita Springs,FL
Summary
Proactive and customer-focused, I excelled at 3 Corners Grill & Tap by enhancing guest satisfaction and streamlining front-of-house operations. Skilled in multitasking and team collaboration, I significantly improved billing accuracy at LDH Silt Fence. My adaptability and effective time management consistently contributed to my teams' success, embodying a blend of hard and soft skills.
Overview
6
6
years of professional experience
Work History
Host
3 Corners Grill & Tap
06.2022 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Billing Assistant
LDH Silt Fence
01.2019 - 08.2024
- Improved billing accuracy by diligently reviewing and verifying invoice data before submission.
- Received, sorted, and distributed incoming mail.
- Maintained updated records of all transactions and invoices, ensuring easy access and retrieval when needed.
- Reduced errors in billing documentation by implementing a thorough double-check system.
Education
Bachelor of Science - Health Sciences
Florida Gulf Coast University
Fort Myers, FL05-2028
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
Timeline
Host
3 Corners Grill & Tap
06.2022 - 08.2024
Billing Assistant
LDH Silt Fence
01.2019 - 08.2024
Bachelor of Science - Health Sciences
Florida Gulf Coast University
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