Addison Porter
Customer Relationship Specialist
Alabaster,AL
Summary
Customer-focused professional with experience in member support, CRM systems, and high-volume communication environments. Proven ability to manage inquiries, maintain accurate records, and deliver responsive, solution-oriented service across phone, email, and digital platforms. Strong attention to detail with a track record of improving customer satisfaction, supporting operations, and adapting quickly to new systems in fast-paced, collaborative environments.
Overview
15
15
years of professional experience
Work History
Food and Nutrition Supervisor
UAB Medicine
Birmingham, AL
09.2023 - 03.2026
- Acted as a key point of contact for staff and patients, resolving inquiries and ensuring a high level of service delivery
- Maintained accurate records related to patient meal plans and service requirements, ensuring compliance and data integrity
- Coordinated daily operations supporting 3,000+ service interactions, prioritizing efficiency and accuracy
- Led and trained a team, improving communication, workflow consistency, and service quality
- Collaborated across departments to ensure alignment with patient needs and organizational standards
Leads Specialist
BNL Logistics
Alabaster, AL
01.2018 - 08.2023
- Managed CRM system to track leads, customer interactions, and account activity with accuracy
- Responded to inbound and outbound inquiries, providing clear information and resolving objections professionally
- Developed and executed email campaigns that increased engagement and response rates
- Built relationships with prospective clients, supporting conversion and long-term retention
- Maintained detailed records and ensured timely follow-up on all communications
IT Support Agent
Geek Squad - Best Buy
Alabaster, AL
04.2014 - 11.2017
- Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
- Enhanced customer satisfaction by effectively addressing and resolving support issues
- Maintained detailed records of customer interactions, ensuring accurate tracking and followup
Customer Support Specialist
Best Buy
Alabaster, AL
07.2011 - 04.2014
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed
- Developed strong relationships with clients, resulting in repeat business and positive feedback
Skills
Customer Relationship Management
CRM Management
Email and Phone Communication
Data Tracking and Reporting Accuracy
Microsoft Office Suite
Timeline
Food and Nutrition Supervisor
UAB Medicine
09.2023 - 03.2026
Leads Specialist
BNL Logistics
01.2018 - 08.2023
IT Support Agent
Geek Squad - Best Buy
04.2014 - 11.2017
Customer Support Specialist
Best Buy
07.2011 - 04.2014