Addison Reynolds
Pearland,TX
Summary
Dynamic and dedicated Concierge with a proven track record of delivering exceptional customer service at Dave and Buster's. Cross-trained in various positions within the establishment, demonstrating versatility and a strong willingness to adapt to diverse work environments. Adept at handling high-pressure situations with grace and efficiency, consistently exceeding guest expectations. Eager to leverage skills and enthusiasm to explore new opportunities within the company, including outdoor roles such as lifeguarding, and contribute to its continued success.
Overview
5
5
years of professional experience
Work History
Concierge
Dave & Buster's
07.2023 - Current
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Greeted guests upon arrival by providing warm welcome.
- Handled customer complaints to satisfy and retain guests.
- Trained staff in delivering top-quality Social bay services in alignment with the Social bay's reputation and mission statement.
Cashier
Torchy's Tacos
02.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Team Member
Chick-fil-A
10.2022 - 11.2022
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Car Wash Attendant
Tidal Wave Auto Spa
12.2021 - 06.2022
- Provided exceptional customer service by recommending and apprising customers on service options, pricing and savings opportunities through memberships or promotional information.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Efficiently loaded vehicles into car wash to keep the line moving.
- Worked out in harsh weather conditions and maintained a friendly welcoming.
- Pre-scrubbed/ brushed vehicles front or back, consistently removing dirt and debris.
- Replenishing towels after folding, washing, and refilling the spray bottles to keep customers satisfied while cleaning their vehicles.
- Cleaned/ removed dirt and debris from the vacuums and swept the ground around the customers' cars.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Resolved issues quickly to maintain productivity goals.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
Team Member
Chick-fil-A
09.2020 - 12.2021
- Contributed to team success by completing jobs quickly and accurately.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained clean, sanitized and well-organized food preparation zones.
- Checked completed orders for accuracy and bagged meals for easy carrying.
- Performed shift change tasks each day to keep store efficient and neat.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Examined trays to check contents for required items and complete orders.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Reduced customer wait times by quickly and efficiently operating customer window and sales register.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Pizza Delivery Driver
Marco's Pizza
06.2020 - 08.2020
- Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash.
- Demonstrated excellent customer service through positive and professional interaction with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Packaged and secured pizza, appetizers and drinks to load safely in delivery vehicle.
- Stayed in constant communication with dispatching team to quickly respond to delivery updates.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Performed basic housekeeping tasks at restaurant by washing dishes, sweeping floors and properly disposing of trash.
- Planned efficient routes to deliver multiple orders per trip and achieve strong performance ratings.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Presented customers with bills and receipts to collect payment for items delivered.
Sales Associate
IT'SUGAR
08.2019 - 06.2020
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Educated customers on promotions to enhance sales.
- Maintained organized, presentable merchandise to drive continuous sales.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Displayed merchandise by arranging in appealing and orderly way to boost sales.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Education
Associate of Arts - Music
San Jacinto College District
Pasadena, TX05.2026
Associate of General Studies - Prerequisites
San Jacinto College District
Pasadena, TX12.2022
Associate of General Studies - General Studies
San Jacinto College District
Pasadena, TX12.2020
Associate of General Studies - General Studies
Alvin Community College
Alvin, TX05.2020
High School Diploma -
Pearland High School
Pearland, TX05.2019
Skills
- Team Member
- Adaptable and Flexible
- Willingness to Learn
- Good communication skills
- Labor Skills
- Excellent people skills
- Friendly and helpful
- Problem-solving skills
- Reservations Management
- Customer Service
- Marketing
- POS Trained
Additional Information
Jamie Stiltner
- Phone Number : 352-657-6075
Ashley York
- Phone Number : 832-728-4560
- Job: US Army Reserves
Ace Perdon
- Phone Number : 713-969-7312
- Email : perdon_acegenesis@yahoo.com
- Job : US Air Force
Ramon Orengo
- Phone Number : 713-409-2332
Timeline
Concierge
Dave & Buster's
07.2023 - Current
Cashier
Torchy's Tacos
02.2023 - 07.2023
Team Member
Chick-fil-A
10.2022 - 11.2022
Car Wash Attendant
Tidal Wave Auto Spa
12.2021 - 06.2022
Team Member
Chick-fil-A
09.2020 - 12.2021
Pizza Delivery Driver
Marco's Pizza
06.2020 - 08.2020
Sales Associate
IT'SUGAR
08.2019 - 06.2020
Associate of Arts - Music
San Jacinto College District
Associate of General Studies - Prerequisites
San Jacinto College District
Associate of General Studies - General Studies
San Jacinto College District
Associate of General Studies - General Studies
Alvin Community College
High School Diploma -
Pearland High School