Addison Ryburn
IT Professional
Mustang,Oklahoma
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Three years of experience in a corporate environment call center and several months of on-site hardware troubleshooting, including in the healthcare industry. Expert ServiceNow and Active Directory user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Customer Service Cashier
Dominos Pizza Inc.
03.2024 - Current
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Utilized POS system to handle customer cash and credit card transactions.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
End User Support Technician
OU Health
5 2023 - 6 2023
- Assisted in on-site troubleshooting for SCCM and Windows 10 during deployment of machines.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Assisted in a full scale migration and integration of new software and hardware in a healthcare environment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Help Desk Technician
Boeing
07.2019 - 05.2022
- Experience with de-escalating situations with customers over the phone
- Efficiently resolving customer’s problems using advanced troubleshooting
- Extensive knowledge of common issues with Windows 10 and Windows 11.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented support interactions for future reference.
Help Desk Technician
Chesapeake
05.2022 - 09.2022
- Configured hardware, devices and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
Support Worker
Hideaway Pizza
04.2023 - 12.2023
- Came back to Hideaway and was able to seamlessly reintegrate back into my previous role.
Cashier Team Lead
Wingstop
12.2022 - 03.2023
- Increased customer loyalty and retention.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Support Worker
Hideaway Pizza
05.2018 - 06.2019
- Extensive phone experience, including upselling products
- Busing tables quickly and efficiently
- Greeting customers and seating them to their tables
- Training other new employees
- Adapting to a flexible schedule
Education
Computer And Information Services
Canadian Valley Technology Center
Mustang, OK 08.2017 - 05.2019
High School Diploma -
Mustang High School
Mustang, OK 05.2001 -
Skills
Remote System Analysis
Technical Support Triage
Technical Documentation
Application support
Software diagnosis
Customer service expert
Desktop support
Problem-Solving
Certification
98-349 MTA: Windows® Operating System Fundamentals Certification
Timeline
Customer Service Cashier
Dominos Pizza Inc.
03.2024 - Current
Support Worker
Hideaway Pizza
04.2023 - 12.2023
Cashier Team Lead
Wingstop
12.2022 - 03.2023
Help Desk Technician
Chesapeake
05.2022 - 09.2022
Help Desk Technician
Boeing
07.2019 - 05.2022
98-349 MTA: Windows® Operating System Fundamentals Certification
04-2019
Support Worker
Hideaway Pizza
05.2018 - 06.2019
Computer And Information Services
Canadian Valley Technology Center
08.2017 - 05.2019
High School Diploma -
Mustang High School
05.2001 -
End User Support Technician
OU Health
5 2023 - 6 2023