Addison Smith
Lake Charles,LA
Overview
9
9
years of professional experience
Work History
Bartender
Crying Eagle Brewery - Lakefront
09.2025 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Increased customer satisfaction by providing excellent service through effective teamwork and communication with colleagues.
- Educated guests on offered options and upsold option enhancements personalized to customers' recommendations, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender
Salt Revival Oyster Co.
08.2024 - 08.2025
- Maintained bar inventory, ensuring efficient stock levels and minimizing waste.
- Trained new bartenders on company standards and beverage preparation techniques.
- Developed relationships with regular customers, fostering loyalty and repeat business.
- Resolved customer complaints effectively, maintaining high service standards during peak hours.
- Monitored compliance with health and safety regulations, promoting a safe environment for patrons and staff.
Restaurant Server/Bartender/Manager
Panorama Music House
11.2021 - 08.2024
- Trained new staff, providing guidance on menu offerings, service protocols, restaurant standards and best practices for customer interaction.
- Assisted in inventory management by conducting regular stock checks and reporting discrepancies.
- Demonstrated strong multitasking skills by managing multiple stations/areas simultaneously without compromising service quality.
- Worked with POS system to manage system corrections, handle complimentary items, and assist staff in taking orders/payments during high-volume periods.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Restaurant Server
Toga Grill
11.2021 - 11.2022
- Collaborated with kitchen staff to ensure accuracy of food orders and presentation standards.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Used slow periods to restock supplies, ensuring success and efficiency throughout each dining service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Mortgage Loan Officer Assistant
Premier Nationwide Lending
11.2020 - 11.2021
- Managed loan application processing, ensuring compliance with regulations and internal policies by staying up-to-date with industry changes and guidelines.
- Coordinated communication between borrowers, lenders, and real estate agents to facilitate timely approvals.
- Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork, then reviewing for accuracy and completeness.
- Increased client satisfaction by providing exceptional customer service throughout the loan process.
- Expedited pre-approval processes by accurately evaluating applicant income, credit history, and property values.
- Developed strong relationships with real estate agents, increasing referral opportunities for mortgage loans.
Unemployed, due to COVID-19
06.2020 - 11.2020
Restaurant Server
TAD's Southern Cooking
11.2019 - 06.2020
- Delivered exceptional customer service to enhance dining experiences.
- Implemented strategies for upselling menu items, contributing to increased revenue per table.
- Streamlined service processes, improving overall efficiency during peak hours.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Managed multi-tasking in fast-paced environments, ensuring timely order delivery.
Restaurant Server
Café Fit Bar and Grille
04.2019 - 10.2019
- Managed multiple tables efficiently, maintaining high guest satisfaction levels.
- Enhanced operational workflows by streamlining order-taking processes and minimizing errors.
- Implemented feedback mechanisms to continuously improve service quality and dining experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new staff on menu offerings and service protocols.
Food Service Cashier
Dickey's Barbecue Pit
08.2017 - 12.2018
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of the front counter and dining area for optimal customer experience.
- Managed cash register operations, including balancing cash drawers at shift end.
- Assisted in training new staff on operational procedures and customer service standards.
- Collaborated with team members to ensure smooth operation during busy periods, maintaining high service levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Restaurant Hostess/Customer Service Representative
Blue Dog Café and Grill
08.2016 - 08.2017
- Greeted and seated guests, ensuring optimal dining experience in high-volume restaurant environment.
- Managed reservation system, coordinating efficient table assignments for smooth service flow.
- Communicated wait times to guests, enhancing customer satisfaction through clear expectations.
- Implemented strategies to reduce wait times during peak hours, improving overall efficiency.
- Monitored dining area for cleanliness and readiness, maintaining high standards of presentation and service quality.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
Education
Bachelor of Science - Criminal Justice
McNeese State University
Lake Charles, LA05-2022
Skills
- Customer service
- Client relations
- Data entry
- Clear and effective communication
- Memory retention
- Strong multitasking
- Quick and flexible adaptability
- Attention to detail
- Time management
Professional Summary
McNeese State University graduate with learned and studied background knowledge of sociology, science, psychology, and criminology and how it applies to a professional working environment. Able to easily multitask work while remaining detail-oriented and efficient; technologically and socially savvy with experience in customer service performance. Previously licensed, in 2021, to originate mortgage loans in the state of Louisiana. I have obtained valuable knowledge, experience, and professionalism throughout each opportunity, and fostered a mindset that is steadfast and motivated. I look forward to applying my skills and degree as an asset to your team.
Timeline
Bartender
Crying Eagle Brewery - Lakefront
09.2025 - Current
Bartender
Salt Revival Oyster Co.
08.2024 - 08.2025
Restaurant Server
Toga Grill
11.2021 - 11.2022
Restaurant Server/Bartender/Manager
Panorama Music House
11.2021 - 08.2024
Mortgage Loan Officer Assistant
Premier Nationwide Lending
11.2020 - 11.2021
Unemployed, due to COVID-19
06.2020 - 11.2020
Restaurant Server
TAD's Southern Cooking
11.2019 - 06.2020
Restaurant Server
Café Fit Bar and Grille
04.2019 - 10.2019
Food Service Cashier
Dickey's Barbecue Pit
08.2017 - 12.2018
Restaurant Hostess/Customer Service Representative
Blue Dog Café and Grill
08.2016 - 08.2017
Bachelor of Science - Criminal Justice
McNeese State University