Addison Soard
Summary
Proven track record in enhancing customer satisfaction and streamlining operations at Puccini's Smiling Teeth, showcasing exceptional multitasking proficiency and interactive communication skills. Elevated service quality by adeptly managing high-pressure situations and supporting team collaboration, resulting in increased efficiency and positive guest experiences. Upbeat hostess excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host/Server/Cashier
Puccini's Smiling Teeth
07.2023 - 04.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Host
Cracker Barrel Old Country Store
08.2022 - 12.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Host
Olive Garden
09.2021 - 01.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Lafayette High School
Lexington, KY05.2023
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Detail Oriented
- Interactive communication skills
- Phone Etiquette
Certification
Food Handlers License
Languages
Spanish
Limited Working
Timeline
Host/Server/Cashier
Puccini's Smiling Teeth
07.2023 - 04.2024
Host
Cracker Barrel Old Country Store
08.2022 - 12.2022
Host
Olive Garden
09.2021 - 01.2022
High School Diploma -
Lafayette High School
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