Addison Winchell
Georgetown,IN
Summary
Five plus years of experience working in the healthcare field, and nine plus years experience working in the customer service field. Extremely driven and hard-working when faced with any task or assignment. Extraordinarily brisk learner. Exceptionally caring and compassionate for every patient and their loved ones. Very organized, and flourish in fast-paced environments. Able to manage and analyze data and information concurrently, even when taking in an amplitude at once. Greatly dependable and always dedicated to the task at hand.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student Nurse Apprentice
Norton Healthcare
01.2024 - Current
- Built trust among patients' families through empathetic listening, and therapeutic communication.
- Demonstrated strong communication skills while collaborating with interdisciplinary healthcare teams for optimal patient outcomes.
- Maintained a clean and safe patient environment.
- Assisted nursing staff with daily tasks, resulting in increased efficiency and improved workflow.
- Achieved high patient satisfaction by providing compassionate and attentive care to patients.
- Improved patient comfort by assisting with activities of daily living such as bathing, dressing, grooming, and feeding.
- Administered medications via oral, IV, SQ and IM and monitored patient responses.
- Assessed and documented patients recovering from medical or surgical procedures.
- Performed regular rounds to check on well-being of patients.
- Provided education regarding medication side-effects and what they should expect after ingesting or receiving the medication IV.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Follows all personal and health data procedures to effectively comply with HIPAA laws.
- Promoted patient and family comfort during challenging recoveries to soothe in times of stress and worry.
Server
Upland Brewing
08.2023 - 05.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Displayed enthusiasm and promoted excellent service to customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
Receptionist
1st Choice Health And Wellness
06.2019 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Pizza Maker
Arni's Pizza
12.2021 - 05.2023
- Operated pizza oven and other kitchen equipment safely.
- Monitored and maintained a clean work environment and cooking surfaces.
- Handled cash register operations, processing cash and credit card payments.
- Mentored new workers on store policies and regulations.
- Used kitchen equipment safely reducing the risk of injuries and burns.
To-Go Server
Texas Roadhouse
06.2020 - 08.2021
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
Education
Associate of Applied Science - Nursing
Ivy Tech Community College
Sellersburg, IN12.2024
Skills
- Ethical Practice
- Punctual and Reliable
- Direct Patient Care
- Team Collaboration
- Clinical judgment
- Compassionate communication
- Patient support
- Work Planning and Prioritization
- Medication Administration
- Phlebotomy
- Patient Advocacy
- Care Plan Management
- Interdisciplinary Collaboration
- Medication and IV administration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Critical Thinking
- Active Listening
Accomplishments
Student Nurse Apprenticeship Program - Current Participant
Certification
BLS Certification
Timeline
Student Nurse Apprentice
Norton Healthcare
01.2024 - Current
Server
Upland Brewing
08.2023 - 05.2024
Pizza Maker
Arni's Pizza
12.2021 - 05.2023
To-Go Server
Texas Roadhouse
06.2020 - 08.2021
Receptionist
1st Choice Health And Wellness
06.2019 - 08.2023
Associate of Applied Science - Nursing
Ivy Tech Community College