Addison Wolfe
Hilliard ,Ohio
Summary
Hardworking and creative individual with a passion for helping others and creating a fun and active environment. A strong foundation in leadership, communication and problem solving. Currently a senior in high school looking to pursue higher education.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Once Upon A Child Franchise
10.2024 - 12.2025
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
No Degree -
Hilliard Davidson High School
Hilliard, OH05.2026
Skills
- Punctuality and reliability
- Adaptive team player
- Critical thinking
- Product knowledge
- POS systems expert
- High-energy attitude
- Relationship building
- Product education
- Multi-task management
- Calm demeanor
- Active listening
- Refunds processing
- Prioritization
- Cash management
- Time management
- Basic math
- Customer service
- POS system operation
- Cash handling
- Refund handling
- Adaptability and flexibility
- Telephone management
- Attention to detail
- Phone etiquette
- Cash register operation
- Customer service skills
- Creative and adaptable
- Creative thinking
- Fast learning
- Communication
Accomplishments
- received an academic award in freshman, sophomore and junior year of high school for maintaining a 3.75 GPA or higher.
- Worked at first job as a customer service representative for over a year
Timeline
Customer Service Representative
Once Upon A Child Franchise
10.2024 - 12.2025
No Degree -
Hilliard Davidson High School