Addison K. Embry
Eldon,MO
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager – Escrow Officer
True Line Title Company
2021.11 - Current
- Oversee day to day operations, ensuring productivity and meeting deadlines
- Independent manager, working under direct supervision but not constant supervision
- Ensuring all requirements of a title commitment are met prior to closing such as payoffs, judgments, unpaid taxes, and operating agreements, etc
- Work closely with lenders to process, balance, and disburse loans
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Developed and maintained relationships with customers, lenders and other third parties.
- Explained very technical financial information to applicants in easy to understand language.
Customer Service Representative
Central Bank
2021.02 - 2021.11
- Provide legendary service to customers while uncovering their financial needs and assist in resolving any issues they may have
- Accurately and efficiently process customer transactions through account opening and account maintenance of both personal and business accounts
- Assist in opening Trust accounts, Estate accounts, and IRA disbursements
- Assist branch with achieving goals, selling products offered by Central Bank
- Achieve required levels of outbound phone calls to customers to help grow and retain relationships
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Evaluated client financial positions and identified most appropriate banking products.
Member Experience Representative
River Region Credit Union
2018.07 - 2021.02
- Process deposits, withdraws, and loan payments
- Assist members with questions or concerns they may have in office and by phone
- Engage and educate members of all services offered at the Credit Union
- Analyze accounts to see what products might best benefit the member, resolve conflict
- Balance daily work, vault balancing, research differences when necessary
- Perform and demonstrate quality customer service
- Stay up to date on all credit union policies and procedures
- Sort, deliver, and process mail
- Train new employees, be of help to current employees and peers
Clerk
Embry & Pettigrew Auction Services
2018.04 - Current
- Public auctions for our family business
- Work in fast pace environment that requires focus at all times
- Help prepare sale bills and distribute to the community
- Communicate with local businesses – provide exceptional customer service
- Present in front of large audiences
CNA (Certified Nurse's Assistant)
St. Joseph's Bluffs
2017.08 - 2019.07
- My main role is to provide essential care to patients, as well as assist them in daily activities they might have trouble with on their own
- Assist patients with daily activities and personal hygiene
- Report and communicate all patient concerns to nurses and supervisors
- Take and record vital signs
- Educate patients on how to use call lights, TV’s, etc
- Give detailed report at the end of shifts and throughout my shift
Lifeguard
California City Pool
2015.05 - 2017.05
- Mo — Certified, Maintain constant surveillance of the facility
- Act immediately and appropriately to secure safety of patrons in the event of emergency
- Provide emergency care and treatment as required until the arrival of emergency medical services, such as CPR
- Work in a fast-paced environment
Education
General Education -
Lincoln University
Jefferson City, MOBachelor of Science - Business Administration
Columbia College
Columbia, MO05.2025
High School Diploma -
California R-1 High School
California, MO05.2018
Skills
- Positive and professional attitude
- Time management
- Eager to learn and help others
- Situational Responsiveness
- 5+ years of customer service experience
- Self-Discipline
- Dependable
- Strong written and verbal communication
- Attention to detail
- Conflict resolution
- Account assessment and analysis
- Proficient in Symitar, Encore Banking, Outlook mail, Microsoft Office: Word, Excel, andPowerPoint
Certification
Missouri Title Producer License
Timeline
Office Manager – Escrow Officer
True Line Title Company
2021.11 - Current
Customer Service Representative
Central Bank
2021.02 - 2021.11
Member Experience Representative
River Region Credit Union
2018.07 - 2021.02
Clerk
Embry & Pettigrew Auction Services
2018.04 - Current
CNA (Certified Nurse's Assistant)
St. Joseph's Bluffs
2017.08 - 2019.07
Lifeguard
California City Pool
2015.05 - 2017.05
General Education -
Lincoln University
Bachelor of Science - Business Administration
Columbia College
High School Diploma -
California R-1 High School
Missouri Title Producer License
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