Summary
Overview
Work History
Education
Skills
Timeline
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Addisyn Belanger

Summary

Dynamic and dedicated restaurant hostess with proven expertise at Walt Disney World Resort, excelling in customer service and reservation management. Recognized for enhancing guest experiences through effective communication and strong multitasking abilities. Committed to fostering positive relationships and ensuring smooth operations, contributing to increased customer satisfaction and repeat visits.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Kooper's North Restaurant
07.2024 - 08.2025
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Assisted in maintaining cleanliness and organization of front-of-house areas.
  • Communicated wait times effectively to guests, enhancing their experience.
  • Handled guest inquiries and concerns promptly, fostering positive relationships.
  • Learned menu items and specials to provide accurate information to guests.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took to-go orders by phone, answered customer questions, and informed of accurate wait times.

Restaurant Hostess

Walt Disney World Resort
09.2024 - 05.2025
  • Supported team during peak hours, promoting smooth restaurant operations.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Complied with food safety and food hygiene regulations to safeguard public health.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Restaurant Hostess

Bluestone Restaurant
06.2023 - 01.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.

Education

Bachelor of Arts - Communications

Rollins College
Winter Park, FL
06-2028

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Handling complaints
  • Reservation handling
  • Reservation planning

Timeline

Restaurant Hostess

Walt Disney World Resort
09.2024 - 05.2025

Restaurant Hostess

Kooper's North Restaurant
07.2024 - 08.2025

Restaurant Hostess

Bluestone Restaurant
06.2023 - 01.2024

Bachelor of Arts - Communications

Rollins College

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