Desired Job Title
Senior Technical Support SpecialistShift LeaderLocation Preference
RemoteOn-SiteHybridLocation: Stockbridge, GA
Open to relocation: Yes
Open To Work
Addisyn Worley
Stockbridge,GA
Work Preference
Summary
Dynamic team leader with extensive experience in technical analysis and customer support, poised to excel in a technology-driven customer service environment. Proven ability to quickly understand new technical concepts and software applications, ensuring seamless integration into team operations. Dedicated to enhancing problem-solving and analytical skills in a leadership role, fostering team success while prioritizing exceptional customer satisfaction. Committed to driving innovation and contributing to organizational growth and client loyalty.
Overview
3
3
years of professional experience
Work History
Senior Technical Support Specialist
Intuit (Foundever) LLC.
01.2026 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Played a key role in the successful launch of new products, providing technical support and training for both internal teams and external customers.
- Implemented remote diagnostic tools to quickly identify and address customers' technical concerns without requiring onsite visits.
- Streamlined troubleshooting processes, leading to faster resolution times and improved client relations.
- Enhanced customer satisfaction by providing timely and effective technical support.
- Resolved complex technical issues for clients, resulting in increased product reliability.
- Collaborated with cross-functional teams to develop innovative solutions for customer problems.
- Handled escalated customer complaints with professionalism and empathy, working collaboratively with clients to devise mutually satisfactory resolutions.
- Maximized use of hardware and software by training users and interpreting instructions.
Shift Leader
McDonald's
02.2023 - 07.2024
- Maintained accurate cash handling procedures throughout each shift while managing register transactions efficiently.
- Enhanced customer satisfaction by addressing concerns promptly and professionally.
- Developed rapport with customers through friendly interactions, attentive service, and swift resolution of issues as they arose.
- Quickly and efficiently resolved complaints and escalated issues.
- Distributed necessary tasks and duties during each shift.
- Maintained cleanliness and organization of work environment, ensuring pleasant customer experience.
- Improved team efficiency by implementing streamlined processes and work schedules.
- Ensured compliance with health and safety regulations, reducing risk of workplace accidents.
- Ensured smooth operations during peak hours by coordinating staff assignments and breaks efficiently.
Education
Bachelor of Arts - Early Childhood Education
Georgia Southern University
Savannah, GA01-2028
High School Diploma -
Woodland High School
Stockbridge, GA05-2024
Skills
- Remote support
- Software installation
- Customer experience management
- Technical troubleshooting
- Accurate documentation
- Problem resolution
- Application installations
- Team management
- Time management
- Multitasking
Timeline
Senior Technical Support Specialist
Intuit (Foundever) LLC.
01.2026 - Current
Shift Leader
McDonald's
02.2023 - 07.2024
Bachelor of Arts - Early Childhood Education
Georgia Southern University
High School Diploma -
Woodland High School