Addler Jose
Parlin,NJ
Summary
Certified Nursing Assistant & Passenger Assistance bringing top notch customer service experience in healthcare & airport settings. Observant and reliable with good bedside manner, customer service and excellent time-management skills to address patient & passengers requirements in high-volume facilities.
Overview
7
7
years of professional experience
Work History
CNA
Quest Staffing Solutions
08.2021 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted nursing staff with completing daily rounds, and answering calls.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
HOME HEALTH AIDE
Visiting Angels
04.2021 - 08.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Airport Passenger Service Agent
United Ground Express
11.2018 - 10.2020
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Escorted handicapped passengers from terminal to aircraft.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Airport Passenger Service Agent
Prospect Airport Services
08.2016 - 10.2018
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Escorted handicapped passengers from terminal to aircraft.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
Education
No Degree - English-as-a-Second-Language Education
Essex County College
Newark, NJHigh School Diploma -
Centre D'etude Lumiere
Port -au-Prince, Haiti06.2005
Skills
- Wheelchair Assistance
- Bathing and Dressing
- Family Communication
- Efficient and Reliable Team Player
- Calm and Professional Under Pressure
- Trustworthy & Dependable
- Customer Service
- Detail-oriented & Adaptability
- Empathy & Communication Skill
- Quality Assurance Controls
- Quality Patient Care
- General Housekeeping Abilities
Languages
Creole
Native or Bilingual
French
Native or Bilingual
Spanish
Native or Bilingual
English
Professional Working
Timeline
CNA
Quest Staffing Solutions
08.2021 - Current
HOME HEALTH AIDE
Visiting Angels
04.2021 - 08.2021
Airport Passenger Service Agent
United Ground Express
11.2018 - 10.2020
Airport Passenger Service Agent
Prospect Airport Services
08.2016 - 10.2018
No Degree - English-as-a-Second-Language Education
Essex County College
High School Diploma -
Centre D'etude Lumiere
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