Addreal Harness
Jayess,MS
Summary
Proven achiever with experience at General Dynamics, adept in customer service and problem-solving. Excelled in high-stress situations, consistently surpassing performance metrics. Skilled in critical thinking and call center operations, demonstrated through exceptional service delivery and conflict resolution. Achievements include significant contributions to team recognition and enhanced customer satisfaction.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
General Dynamics
04.2016 - 05.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled customer inquiries with a positive attitude, enhancing overall satisfaction.
- Maintained focus in a virtual environment, contributing to consistent performance.
- Performed well under pressure, maintaining high service standards during peak times.
Administrative Intern
Southwest Mississippi Regional Medical Center
08.2016 - 10.2016
- Entered data into system and accurately updated customer accounts.
- Assisted in the preparation of monthly reports, enabling department leaders to make informed decisions based on accurate data analysis.
- Demonstrated flexibility and adaptability when faced with changing demands, prioritizing tasks effectively to accommodate new challenges or responsibilities.
- Reduced errors in data entry tasks by maintaining thorough attention to detail and verifying information before inputting it into the system.
- Rotated through departments, gaining comprehensive administrative experience and
completing 200 hours. - Created and followed up on insurance claims, ensuring timely updates on patient accounts.
Education
Bachelor of Science - Health Policy And Administration
The University of Southern Mississippi
Hattiesburg, MS12-2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Money handling abilities
- Order Fulfillment
- Reading Comprehension
- Proofreading
Timeline
Administrative Intern
Southwest Mississippi Regional Medical Center
08.2016 - 10.2016
Customer Service Representative
General Dynamics
04.2016 - 05.2018
Bachelor of Science - Health Policy And Administration
The University of Southern Mississippi