Addy Bergman
Wilsonville,OR
Summary
15 years of extensive expertise in relationship management, operations, and performance management. Demonstrates strong financial acumen and communication skills, driving team development and operational efficiency. Passionate about optimizing operational processes and fostering collaborative environments to achieve outstanding results
Overview
18
18
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
01.2014 - Current
- Oversee staffing, inventory, and operations for a store with 28+ employees and $2M+ in annual revenue
- Boost team engagement and reduce turnover by 20% year-over-year
- Peerless promotional launch execution, driving a 10% increase in annual sales
- Optimize inventory processes, reducing waste by 10% and enhancing efficiency
- Leveraged as District Store Manager expert in company tools and resources, acting as trainer for multiple new managers
- Drive mobile order and pay engagement initiatives, increasing local customer loyalty and foot traffic by 10%
District Manager
Starbucks Coffee Company
01.2019 - 01.2020
- Managed financial performance of 11 stores, generating $14M annually, ensuring profitability and growth
- Implemented company initiatives for inventory improvements, reducing waste and enhancing organization across the district
- Boosted customer satisfaction through alignment with best practices and effective training
- Developed and executed operational improvement strategies, guiding successful change management
- Built and maintained a high-performing management team through consistent development and recognition
- Implemented strategic sales initiatives, boosting store profitability and achieving top regional performance
- Led cross-functional teams to enhance customer satisfaction, securing 1st place regional ranking for service
- Utilized data-driven strategies to optimize inventory management, improving margin performance and profit
Store Manager
CVS Caremark
01.2010 - 01.2014
- Built and maintained a high-performing management team through consistent development and recognition
- Implemented strategic sales initiatives, boosting store profitability and achieving top regional performance
- Led cross-functional teams to enhance customer satisfaction, securing 1st place regional ranking for customer service
- Met or exceeded goals for profitability and customer satisfaction through effective team leadership and operational excellence
- Enhanced inventory management using data analysis, leading to improved margins and manager-controlled profit
Executive Team Leader - Guest Experience
Target
07.2006 - 03.2009
- Led cross-functional teams in developing comprehensive plans for continuous improvement in the areas of guest services and operations management
- Increased sales and decreased waste of licensed Starbucks location within store by maintaining brand through collaboration with Licensed District Manager and employees
Education
Bachelor of Science - Marketing & Merchandising Management
Oregon State University
Corvallis, OR06.2006
Skills
- Customer Service
- Inventory Management
- Relationship Management
- Operations Management
- Time Management
- Process Optimization
- Financial Acumen
- Problem Solving
- Detail Oriented
- Skilled in Microsoft Outlook & Excel
- Team Collaboration
- Work Planning and Prioritization
- Problem-Solving
- Multitasking and Organization
- Teamwork and Collaboration
Timeline
District Manager
Starbucks Coffee Company
01.2019 - 01.2020
Store Manager
Starbucks Coffee Company
01.2014 - Current
Store Manager
CVS Caremark
01.2010 - 01.2014
Executive Team Leader - Guest Experience
Target
07.2006 - 03.2009
Bachelor of Science - Marketing & Merchandising Management
Oregon State University