Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Weekly and Monthly Reports to the BOD
Monthly Newsletter to the Residents
References
Timeline
Generic

Addys Dominguez

Miami,FL

Summary

To me, property management is about more than just overseeing buildings and facilities—it's about creating and maintaining a safe, welcoming environment for the community. As a skilled and motivated professional with 13 years of experience in property management, my primary goal is to ensure a trouble-free experience for my clients and their residents.

I understand the importance of building strong relationships with clients, accounts, and external stakeholders to foster trust and drive retention. My expertise lies in streamlining processes to boost efficiency and cut costs while prioritizing safety and productivity across all business lines. I leverage advanced knowledge of trend analysis to identify opportunities for creating value for customers and enhancing profitability for the company.

In essence, property management to me means being dedicated to delivering the highest quality service, fostering positive relationships, and continuously striving for excellence in all aspects of operations.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Assistant Property Manager

KW Management Property Management & Consulting, LLC
Miami, FL
06.2011 - Current
  • Provide management, direction, and leadership to ensure the accounts are maintained and operated in accordance with industry standards and established community's objectives.
  • Client retention which includes working closely with assigned Property Manager, the association Board of Directors and/or the Developer to manage the account and facilitate solutions to operational problems.
  • Innovative and disciplined asset management practices, use of accounting and state-of-the-art technology, help real estate owners reduce operating costs and enhance property values while maintaining the highest quality living environment for its residents.
  • Other responsibilities effectively computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing and resident relations for the community.
  • The entrant will perform any combination of routine calculating, posting and verifying duties to make payments to vendors, process resident rental payments and obtain primary financial data for use in maintaining property accounting records.
  • Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
  • Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
  • Processed evictions when necessary in accordance with state laws and procedures.
  • Managed all maintenance requests from tenants in a timely manner.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Ensured that all rent payments were collected on time by following up with delinquent tenants.
  • Met with prospective tenants to show property and assess applications or sign leases.
  • Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
  • Updated tenant and unit information to keep current in housing database.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Built relationships with service vendors and submitted associated billing statements.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Drafted and monitored budgets for overall maintenance and operations.
  • Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
  • Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
  • Prepared detailed budgets and financial reports for properties.

Assistant Commercial Property Manager

Industrial Affiliates
02.1993 - 03.2007
  • Provide excellent tenant service.
  • Respond to tenant requests/problems in a timely and courteous manner and generate work orders directed to vendors or maintenance staff.
  • Follow-up with the tenant to ensure satisfactory resolution of the issue.
  • Ensure that there is 24-hour emergency coverage for the property at all times.
  • Assist Property Manager to conduct periodic inspections of the property and tenant Spaces to ensure compliance with leases and the proper upkeep of the property.
  • Ensure that property and lease files are properly maintained and kept up to date in accordance with company policy.
  • Prepare and maintain appropriate tenant lease files, records, correspondence and file notes.
  • Assist with administering tenant occupancy including providing the new tenant with an introduction letter regarding emergency contacts, insurance requirements, rent collection procedures, and maintenance request procedures.
  • Become proficient with the Building Engineer property management software.
  • Coordinate entry of all property information into the software program and assist establishing reporting protocols for maintenance requests, preventative maintenance, vendor and tenant Certificates of Insurance and key lease date tracking.
  • Monitor all key dates and reporting within the Building Engineer system.
  • Assist the Property Manager or Owner with establishment of the Property Management Plan, Preventative Maintenance Policies and Procedures and Property Operations Manual.
  • General Duties.
  • Prepare, memos, faxes, email, maintain files, prepare expense reports and other administrative duties.

Owner Operator

Davora Perfumes, LLC
  • Creating the concept of a retail perfume boutique in South Beach.
  • Customer service and product selling are the most important aspects of this job, but the responsibilities do not end there.
  • Perform many tasks.
  • I was responsible for knowing all aspects of each perfume to answer customer questions.
  • This can be challenging, since perfumes contain complex blends, so reading product information and promotional materials from the manufacturers is essential.
  • It was my boutique and took my business very serious I was also be responsible for processing financial transactions, doing inventory, cleaning the sales area and pricing merchandise.
  • Interviewed, hire and train all my floor staff -prepare a business plan along with employee manual and annual budget.
  • Achievements: Achieve satisfactory level of client satisfaction by formal and informal feedback and surveys.
  • Develop and submit complete and accurate annual budgets of $500K.
  • Strategic planning and development of capital improvement budget of $200K.

Education

High School Degree - Business Administration

Miami Dade College
1988

Miami Springs High School
1984

Skills

  • Computer Windows 10, Microsoft office2016, Jenark, TOPS, GPS, Microsoft Outlook 2016, NUI, GUI, Ribbons, Excel 2016, Nexus, KWIC, Jenark, Oncierge and Power Point 2016
  • Accounting
  • Asset management, Spanish
  • Budgets, Strategic planning
  • Business plan
  • Concept
  • Client
  • Customer service
  • Direction
  • Email
  • English
  • Spanish
  • Faxes
  • Financial
  • GPS
  • GUI
  • Insurance
  • Inventory
  • Leadership
  • Notes
  • Excel
  • Microsoft office
  • Microsoft Outlook
  • Power Point
  • Windows
  • Policies
  • Pricing
  • Property Management
  • Protocols
  • Quality
  • Reading
  • Recording
  • Reporting
  • Workforce training
  • Staff training and development
  • Cost reduction and containment
  • Performance reporting
  • Contract review and recommendations
  • Financial and cash flow analyses
  • Health and safety compliance
  • Customer relationship management
  • Process improvement strategies
  • Payment Collection
  • Appointment Scheduling
  • Activity Planning
  • Rent collection
  • Staff Management
  • Administrative Support
  • Contract Negotiation
  • Property Inspections
  • Records Management

Affiliations

  • I am proud to share that I have consistently achieved a 100% rating in standards of excellence with the company. This demonstrates my unwavering commitment to delivering top-tier performance and upholding the highest standards in all aspects of my work. It reflects my dedication to exceeding expectations, consistently delivering exceptional results, and contributing to the overall success of the organization. I am eager to continue this track record of excellence and to leverage my skills and experience to drive continued success for the company.

Accomplishments

  • I am honored to have been selected as the Employee of the Month on several occasions. This recognition reflects my dedication, hard work, and commitment to excellence in everything I do. It's a testament to my ability to consistently go above and beyond expectations, contribute positively to the team, and make meaningful contributions to the company's success. I am grateful for the acknowledgment and motivated to continue striving for excellence in all aspects of my work.
  • I am pleased to share that I have achieved a high level of proficiency in hospitality. Throughout my career, I have consistently demonstrated exceptional customer service skills, a welcoming demeanor, and a genuine commitment to ensuring the satisfaction of guests and clients. My ability to anticipate their needs, address their concerns promptly, and provide personalized attention has contributed to creating positive experiences and fostering strong relationships. I understand the importance of hospitality in property management, and I am dedicated to upholding this standard of service excellence in every interaction.

Certification

  • I am currently on the path to obtaining my CAM (Certified Apartment Manager) license. This endeavor reflects my commitment to furthering my professional development and enhancing my skills in property management. By pursuing this certification, I aim to deepen my knowledge, stay updated on industry best practices, and demonstrate my expertise in effectively managing apartment communities. I am enthusiastic about the opportunity to expand my qualifications and contribute even more effectively to the success of our organization.

Languages

English
Professional
Spanish
Professional

Weekly and Monthly Reports to the BOD

I consistently provide detailed weekly reports and monthly reports to the Board of Directors, ensuring transparency and accountability in all aspects of property management. These reports highlight key metrics, financial updates, maintenance activities, and any other relevant information crucial for decision-making and strategic planning.

Monthly Newsletter to the Residents

 I am responsible for crafting and distributing monthly newsletters to residents. These newsletters serve as a valuable communication tool, keeping residents informed about community events, important announcements, maintenance schedules, and other relevant updates. By maintaining open lines of communication and proactively engaging with residents, I strive to foster a sense of community and enhance overall satisfaction among residents.

References

References available upon request.

Timeline

Assistant Property Manager

KW Management Property Management & Consulting, LLC
06.2011 - Current

Assistant Commercial Property Manager

Industrial Affiliates
02.1993 - 03.2007

Owner Operator

Davora Perfumes, LLC

High School Degree - Business Administration

Miami Dade College

Miami Springs High School
Addys Dominguez