Addysen Chrisman
Rolla,MO
Summary
Experienced Associate with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Quick learner and not afraid to ask questions when needed.
Overview
7
7
years of professional experience
Work History
Paint CSA
Lowes
04.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Head Cashier
Lowe's
04.2021 - 08.2022
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
Pharmacy Technician
Walmart Pharmacy
04.2019 - 04.2021
Pharmacy Technician
Wilkinsons Pharmacy
11.2016 - 01.2019
- Supervised others and provided on-the-job training.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Provided product information and resolved concerns to assist customers.
- Responded quickly to meet customer needs and resolve problems.
- Developed departmental objectives, budgets, policies, procedures and strategies.
- Assisted with new hire orientation and employee training.
- Developed strong relationships with valued customers to cultivate customer loyalty
- Performed duties as assigned by the Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information
- Registered all related sales on the assigned cash register; collected and handled cash
- Resolved customer issues and answered questions to deliver positive customer experience
- Made telephone calls to Physicians, customers, and patients
- Assisted customers and patients by offering information on goods and services
- Cleaned and sterilized work areas, glassware and equipment to protect the pharmacy's staff and customers.
Education
All PLTW Courses that were offered -
Arch Eng
Bachelor Of Science (B.S - Architectural Engineering Candidate
Missouri University of Science and Technology
High School Diploma - undefined
Carthage High School
Architectural Design I & II - undefined
2003
Skills
- Hospitality and Accommodation
- Sales Report Generation
- Product Merchandising
- Project Management
- Prioritizing Calls
- POS Systems and Ordering Platforms
- Customer Service and Assistance
- Replenishment Processes
Timeline
Paint CSA
Lowes
04.2021 - Current
Head Cashier
Lowe's
04.2021 - 08.2022
Pharmacy Technician
Walmart Pharmacy
04.2019 - 04.2021
Pharmacy Technician
Wilkinsons Pharmacy
11.2016 - 01.2019
All PLTW Courses that were offered -
Arch Eng
Bachelor Of Science (B.S - Architectural Engineering Candidate
Missouri University of Science and Technology
High School Diploma - undefined
Carthage High School