Addyson Henderson
Anderson,SC
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Astute Order Picker highly skilled in quality control, as well as sealing and labeling packages. Committed individual well-versed in mentoring newly hired warehouse personnel.
Overview
3
3
years of professional experience
Work History
Cashier, Customer Service, and Order Fulfillment
Home Depot
02.2023 - 02.2024
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Identified and resolved discrepancies and errors in customer accounts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Cross-trained and provided backup support for organizational leadership.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Handled customer inquiries and suggestions courteously and professionally.
- Self-motivated, with a strong sense of personal responsibility.
- Processed daily orders through multi-carrier manifest system.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Greeted customers and directed to requested products.
- Minimized product damage during shipping by securely packaging items in appropriate materials.
- Picked and packed order items.
Customer Service Representative
Real Floors
03.2022 - 11.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided primary customer support to internal and external customers.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Updated account information to maintain customer records.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Organized and detail-oriented with a strong work ethic.
Warehouse Order Picker
Dollar Tree Distribution Center
08.2021 - 03.2022
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Maintained a safe working environment by adhering to OSHA guidelines and proper use of personal protective equipment.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Inspected machinery and equipment to determine functionality and performance.
- Excellent communication skills, both verbal and written.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Picked and packed order items.
Education
High School Diploma -
Broome High School
Spartanburg, SC05.2020
Skills
Service Minded
Customer Service
Patience and Empathy
Cash Register Operations
Relationship Building
Time management skills
Issue Resolution
Total Payment Calculation
Cash register systems
Organization and Categorization
Warehousing functions
Warehouse Operations
Pallet Jack Operation
Order Fulfillment
Order Picking
Packing and shipping
Product Inspection
Heavy Lifting
Timeline
Cashier, Customer Service, and Order Fulfillment
Home Depot
02.2023 - 02.2024
Customer Service Representative
Real Floors
03.2022 - 11.2022
Warehouse Order Picker
Dollar Tree Distribution Center
08.2021 - 03.2022
High School Diploma -
Broome High School