- Organizing community events and volunteer projects
- Travel and discovering local cultures
- Home organization and creative DIY projects
- Learning new languages and improving communication skills
Addyson Williams
Columbus
Summary
Hospitality professional with experience in guest services, housekeeping leadership, and daily hotel operations. Skilled in team supervision, maintaining service standards and resolving guest concerns in fast-paced environments. Known for reliability, organization, and strong attention to detail.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations and Guest Experience Supervisor
Drury Plaza Hotel
09.2025 - Current
- Assisted in overseeing daily housekeeping operations, supervising staff to meet cleanliness, safety, and brand standards
- Managed scheduling, task assignments, and coverage adjustments to support staffing shortages and call-offs
- Selected as the only assistant executive housekeeper with authorized access to lost and found, reflecting a high level of trust and reliability
- Supported guest satisfaction and retention by ensuring room readiness aligned with guest expectations and special requests
- Coordinated closely with front desk and maintenance departments to ensure guest requirements were met
- Performed quality inspections and provided coaching to maintain consistency and efficiency
- Helped with inventory control and ordering to ensure adequate supplies and operational efficiency
Guest Service Agent
Drury Plaza Hotel
04.2023 - 09.2025
- Delivered high quality guest service by managing reservations, check-ins, and check-outs while addressing guest inquiries and concerns with professionalism and empathy
- Coordinated closely with all departments including housekeeping, maintenance, food & beverage, and management to ensure rooms and services were prepared accurately
- Resolved guest issues and special requests through a solution-focused communication, supporting guest satisfaction and repeat business.
- Assisted with rooms upgrades, amenity requests, and service recommendations to enhance guest experience
- Maintained accurate records and processed payments while handling a high volume of daily guest interactions
Retail Supervisor
Lucky's Market
03.2022 - 04.2023
- Supervised daily deli operations by assigning shift task lists to ensure efficient workflow and customer satisfaction
- Received, inspected, and organized food and stock shipments, maintaining proper inventory levels and storage compliance
- Prepared, packaged and merchandised deli items for display cases
- Prepared made-to-order items including subs and pizzas, slicing deli meats and cheeses
- Maintained department cleanliness and sanitation in compliance with food safety and health regulations
- Trained and mentored new staff on product knowledge and customer service best practices.
Education
High School Diploma -
Northridge High School
Johnstown, OH05-2020
Skills
- Team Supervision
- Daily Operations Management
- Customer Service and Guest Relations
- Conflict Resolution/ Complaint Handling
- Customer support in sales
- Guest relations management
- Brand advocacy
- Microsoft office
Accomplishments
-Served as a primary coordinator for group reservations, collecting guest details, organizing rooming lists, and communicating requirements to all departments.
- Managed group billing and payments, ensuring accurate posting and timely processing
- Created and maintained group information boards to keep staff informed and operations aligned
- Acted as main point of on-site contact for group leaders, resolving issues and ensuring smooth arrivals and stays
-Resolved guest concerns independently to maintain high satisfaction
Certification
ServSafe Alcohol Certification
ServSafe Food Handler Certification
Interests
Timeline
Operations and Guest Experience Supervisor
Drury Plaza Hotel
09.2025 - Current
Guest Service Agent
Drury Plaza Hotel
04.2023 - 09.2025
Retail Supervisor
Lucky's Market
03.2022 - 04.2023
High School Diploma -
Northridge High School