Ade Adeyemi
DALLAS,TX
Summary
Efficient professional with 6+ years of experience and a proven knowledge of customer communications, customer satisfaction, and order processing. Aiming to leverage my skills to successfully fill the Customer service representative role at your company. Call Center Representative who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues to resolve issues quickly. Maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Experis
Dallas, TX
08.2020 - 11.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted with setting up and activating customer accounts.
- Maintained detailed records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken while also adhering to data privacy laws.
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Customer Service Associate
Cornerstone Staffing
Dallas, TX
02.2018 - 07.2020
- Answered customer questions about product availability and shipment times
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Managed incoming calls each day with utmost professionalism and knowledgeable service
- Submitted completed orders quickly to maximize delivery efficiency
- Explain products or services and prices, and answer questions from customers
- Obtain customer information such as name, address, and payment method, and enter orders into computers
- Conduct client or market surveys to obtain information about potential customers.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Customer Service Representative
Bed Bath & Beyond
Oakland, CA
03.2017 - 02.2018
- Engaged in active listening with callers to confirm or clarify information and diffuse anger.
- Maintained an up-to-date knowledge of products and services offered by the company.
- Advised customers on how best to use products or services offered by the company.
- Processed refunds and credits when appropriate.
- Documented, tracked and monitored customer issues in CRM to foster resolution.
- Interface daily with internal partners in accounting, field services, new business, operations, and consumer affairs divisions
- Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume)
- Taking customer documentation to determine items required
- Handle customer inquiries, complaints, billing questions and payment extension/service requests.
Education
Bachelor of Science - Business Administration
Lagos State University
09.2015
Skills
- Active Listening
- Sales Expertise
- Customer Service
- Office Equipment Proficiency
- Data Entry
- Inbound and Outbound Calling
- MS ( Access, Word, Office, Powerpoint and Excel)
- SalesForce
- Genesis Cloud
- Compassi
- Life & Disability
- Epic
- Cotiviti
- Jira/Confluence
Certification
- Google Data Analytics Certification
Timeline
Customer Service Representative
Experis
08.2020 - 11.2023
Customer Service Associate
Cornerstone Staffing
02.2018 - 07.2020
Customer Service Representative
Bed Bath & Beyond
03.2017 - 02.2018
Bachelor of Science - Business Administration
Lagos State University