Ade Gbakinro
Richmond
Summary
Dynamic Business Requirements Analyst with a proven track record at UBS Financial, adept at requirements analysis and collaborative stakeholder alignment. Successfully reduced requirement clarification requests by 30% through innovative solution development. Skilled in technical writing and risk management, I excel at bridging business needs with technical solutions to drive efficiency and compliance. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Business Requirements Analyst
UBS Financial
03.2022 - 03.2025
- Gathered and documented detailed business requirements from diverse stakeholders, resulting in a 30% reduction in requirement clarification requests during development phases
- Developed comprehensive use cases, user stories, and process flows that successfully bridged business needs with technical solutions, leading to a 25% decrease in software rework
- Collaborated with QA teams to develop test plans and acceptance criteria, ensuring 95% alignment between requirements and testing coverage
- Implemented a structured requirements management process that improved traceability by 40% and facilitated regulatory compliance during quarterly audits
- Facilitated cross-functional communication between business units and IT teams, resolving conflicts and clarifying requirements that accelerated project delivery by an average of 2 weeks per quarter
- Led the implementation of a requirements repository that improved documentation accessibility by 60% and reduced knowledge transfer time for new team members by 35%
- Identified and managed risks throughout the project lifecycle, preventing potential delays that could have impacted project timelines by up to 3 months
- Analyzed business processes and recommended improvements that resulted in 15% efficiency gains across customer-facing operations
Business Systems Analyst
BNY Mellon
07.2019 - 03.2022
- Responded to diverse customer inquiries with accuracy, ensuring clear documentation of requirements for system enhancements
- Optimized email processing workflows by translating business needs into technical specifications, achieving a 20% reduction in average response time
- Built a comprehensive knowledge base for frequently asked questions and common requirements, improving team performance and reducing redundant analysis by 25%
- Handled advanced issues by coordinating with multiple departments to develop integrated solution designs that addressed complex business needs
- Collaborated with cross-functional teams to standardize requirements templates, improving consistency and reducing documentation time by 30%
- Maintained detailed documentation for all customer-requested system changes, ensuring clear traceability between business needs and implemented solutions
Customer Support Analyst
Meijer
01.2017 - 06.2019
- Analyzed customer support trends to identify recurring issues, documenting detailed requirements for system improvements that reduced customer complaints by 35%
- Recognized repetitive customer problems and collaborated with development teams to draft technical specifications for product usability improvements
- Developed Standard Operating Procedures (SOPs) that standardized response processes and improved team efficiency by 25%
- Implemented a self-service solution based on gathered user requirements, increasing team productivity by nearly 25% while improving customer satisfaction
- Strategized and documented new processing solutions to address challenging client problems, increasing client engagement rates by 18% through improved system functionality
Client Services Specialist
Robert Half
02.2015 - 12.2016
- Documented client requirements for service improvements, translating business needs into actionable technical specifications
- Collaborated with development teams to implement system enhancements based on client feedback and usage patterns
- Created detailed process flows to visualize existing and proposed business processes, facilitating stakeholder understanding and approval
- Conducted gap analysis between client needs and existing system capabilities, identifying opportunities for service improvements
- Supported user acceptance testing for new features, ensuring alignment with documented requirements and business objectives
Business Support Associate
Yash Technologies
09.2013 - 01.2015
- Gathered and documented business requirements from internal stakeholders to support system configuration and customization
- Assisted in the development of technical specifications based on business requirements, ensuring alignment with organizational goals
- Supported testing efforts by creating test cases derived from documented requirements and user stories
- Maintained requirements documentation and tracked changes throughout the project lifecycle
- Collaborated with cross-functional teams to ensure clear communication of business needs and technical constraints
Education
B.Sc. - Business Management with focus on Business Analysis
Middlesex University
London05.2013
Skills
- Requirements Analysis
- Business Analysis
- Use Case Analysis
- User Story Creation
- Process Flows
- Technical Writing
- Collaborative Stakeholder Alignment
- Risk Management
- Innovative Solution Development
- Change Management
- QA Testing Support
- SDLC Knowledge
- JIRA
- Confluence
- Microsoft Office
- SQL
- Agile Framework Implementation
- Waterfall Methodology
- Gap Analysis
- Data Analysis
- Process Improvement
- Regulatory Compliance
- CRM Tools
- SharePoint
- Microsoft 365
- Professional Communication
- Report Generation
- SOP Creation
- Cross-functional Collaboration
- Knowledge Base Creation
Certification
- Professional Scrum Master (PSM)
- Certified Scrum Master (CSM)
- SAFe 6.0 Release Train Engineer (RTE)
- SAFe 6.0 Scrum Master (SSM)
- Project Management Professional (PMP)
- Certified Business Analysis Professional (CBAP)
References
References available upon request.
Timeline
Business Requirements Analyst
UBS Financial
03.2022 - 03.2025
Business Systems Analyst
BNY Mellon
07.2019 - 03.2022
Customer Support Analyst
Meijer
01.2017 - 06.2019
Client Services Specialist
Robert Half
02.2015 - 12.2016
Business Support Associate
Yash Technologies
09.2013 - 01.2015
B.Sc. - Business Management with focus on Business Analysis
Middlesex University
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