Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ade Oshinowo

Atlanta,GA

Summary

Successful at Providing quality customer service and handling customer issues in a timely manner. Energetic Customer Service with strong time management skills who thrives in a fast-paced, dynamic environment..

Overview

9
9
years of professional experience

Work History

Call Center Customer Service Specialist

CRAWFORD AND COMPANY
04.2022 - 01.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Educated customers on company systems, form completion, and access to services.
  • Answered a constant flow of customer calls with up to 200 calls in queue per minute
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints
  • Defused volatile customer situations calmly and courteously.
  • Mastery of customer service management system and database.
  • Accurately documented ,researched and resolved customer service issues .

Call Center Customer Service Specialist

WORLEY
09.2017 - 03.2022
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Processed debit and credit card and electronic check payments.
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved performance goals on consistent basis.

Customer Service Representative

Wells Fargo & Company
02.2015 - 07.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

Igbobi High School
NG
09.2001

Skills

  • Staff Training
  • Account Management
  • Customer Service
  • Revenue Growth
  • Sales Forecasting
  • Cash Handling

Timeline

Call Center Customer Service Specialist

CRAWFORD AND COMPANY
04.2022 - 01.2024

Call Center Customer Service Specialist

WORLEY
09.2017 - 03.2022

Customer Service Representative

Wells Fargo & Company
02.2015 - 07.2017

High School Diploma -

Igbobi High School

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