Ade Taiwo
Providence,RI
Summary
An IT professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Support Engineer
SimVic Informatics & Healthcare Services
01.2019 - Current
- Providing technical support to end-users on a variety of computer software and hardware issues
- Analyzing system logs, identified potential issues, and implemented solutions promptly
- Installing, configuring, testing, and maintaining operating systems, application software, and system management tools
- Performing troubleshooting to diagnose and resolve complex technical problems
- Implementing security measures to protect organizational data from unauthorized access
- Resolve escalate customer service requests as needed to ensure the successful resolution of customer complaints
- Maintaining inventory records of all hardware components within the organization's network
- Handling customer service issues by providing guidance or escalating for advanced support
- Using remote login tools to assist clients with technical and product questions
- Utilizing ticketing systems to track the status of help desk tickets throughout the resolution process
- Investigating system incidents to determine root cause and recommend corrective action
- Implementing access control measures, such as user authentication, authorization, encryption, and two-factor authentication
IT Help Desk Technician
Pulse Technology Solutions
01.2014 - 11.2018
- Installed and configured new hardware, software, and peripheral devices
- Provided technical support to internal customers promptly
- Assisted users with troubleshooting computer issues via remote desktop sessions
- Created user accounts and managed access privileges on networked systems
- Documented all help desk activities, including customer inquiries, resolutions, and system configurations
- Monitored server performance metrics to ensure optimal operation of IT services
- Provided assistance with mobile device setup and configuration
- Managed inventory of IT equipment such as laptops, printers, routers
- Investigated security incidents utilizing log files from servers and devices
Education
Bachelor of Science - Computer And Information Sciences
08.2013
Skills
- Hardware Installation
- Troubleshooting and diagnostics
- Incident Management
- Remote Support
- Software updating
- Software configuration
- Technical Support
- Application support
- Information Security
- Call Management
- Computer maintenance
- Network Security Management
- Access Control
- Patch management
- Effective Communication
- Teamwork and Collaboration
- Interpersonal Skills
- Software licenses and patches
- Help Desk Support
- Firewall configuration
Certification
- CompTIA A+
- CompTIA Security +
Timeline
IT Support Engineer - SimVic Informatics & Healthcare Services
01.2019 - Current
IT Help Desk Technician - Pulse Technology Solutions
01.2014 - 11.2018
Moshood Abiola Polytechnics - Bachelor of Science, Computer And Information Sciences
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