Adealynn Battles
Conyers,GA
Summary
Enthusiastic positive individual experienced in building customer services relationships. Experience in inventory management, cash transactions for different companies. Providing customer service assistance in data analysis & problem solving. Monitoring & inspecting the accuracy of invoices of products being received in and the disposal of expired products.
Overview
3
3
years of professional experience
Work History
Customer & Money Services Representative
Krogers Grocery Store
08.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Investigate customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Record information, shortages, discrepancies & returns to keep records current and accurate.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Restock shelves, when necessary by using the FIFO methodology.
- Assist in filing documentation of customer issues, food and merchandise invoices to maintain up-to-date with processing or daily deliveries.
Personal Assistant
Angel Assistance
09.2021 - 06.2022
- Coordinate personal calendar and appointments
- Maintained appropriate filing of personal documentation.
- Responded to emails and other correspondence to on a daily basis.
- Assist with daily household chores. Including shopping for food & household goods.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
- Assisted with meal preparation, when needed
- Established positive relationships with parent to collaboratively promote child's wellbeing.
Server/Assistant Store Manager of Operations
IHOP
10.2020 - 05.2021
- Managed opening and closing procedures on a daily basis.
- Ensure customer requests are readily available a presentable to customer satisfaction.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations. Ensure displays and dinning area is prepared correctly to receive customers.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
High School Diploma -
Central Carroll High School
Carrollton, GA05.2018
Skills
- Team Player
- Cash Register Operations
- Computer Skills
- Customer service
- Time Management
- Stocking and Organization Skills
- Multi Tasking
Timeline
Customer & Money Services Representative
Krogers Grocery Store
08.2022 - Current
Personal Assistant
Angel Assistance
09.2021 - 06.2022
Server/Assistant Store Manager of Operations
IHOP
10.2020 - 05.2021
High School Diploma -
Central Carroll High School