Adean Quezada
Brooklyn
Summary
Proficient in monitoring, problem-solving, and maintaining order. Brings strong focus on ensuring safety and maintaining secure environments to new opportunities. Understands importance of customer service and possesses technical proficiency in handling member inquiries and resolving issues efficiently. Dedicated to fostering relationships and contributing to supportive member experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Guard
Seawolf Restaurant
Brooklyn, NY
01.2026 - Current
- Monitored premises to ensure safety and security of patrons and staff.
- Responded to incidents swiftly, maintaining order and de-escalating potential conflicts.
- Conducted regular patrols to identify and mitigate security risks effectively.
- Maintained detailed incident reports, improving communication within the security team.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Assistant Manager
Planet Fitness
Brooklyn, NY
01.2025 - Current
- Supervised daily operations, ensuring adherence to company standards and policies.
- Trained and developed staff, fostering a collaborative team environment.
- Implemented customer service protocols, enhancing member satisfaction and retention rates.
- Analyzed operational workflows, identifying areas for efficiency improvements
- Handled cash drawers, Daily deposits, and basic financial reporting.
Member Service Representative
Urban Air Trampoline and Adventure Park
Brooklyn, NY
01.2024 - 03.2025
- Assisted members with inquiries, providing information on park amenities and services.
- Processed membership registrations and renewals efficiently, ensuring smooth transactions.
- Managed customer feedback and resolved issues to enhance guest satisfaction.
- Conducted daily inventory checks of supplies and equipment to maintain operational readiness.
- Worked effectively in fast-paced environments.
- Child Care and Safety Monitoring
- Hazardous Materials Handling
Store Clerk
Estefania Grocery
Brooklyn, NY
06.2023 - 12.2023
- Processed customer transactions accurately and efficiently at point-of-sale system.
- Assisted in inventory management, restocking shelves, and maintaining product displays.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored store cleanliness and organization to enhance shopping experience for customers.
Education
Associate of Science - Science of Health
Borough of Manhattan Community College
New York, NY08-2027
High School Diploma -
New York Harbor School
Manhattan, NY06-2024
Skills
- Bilingual (English-Spanish)(Fluent)
- Verbal and written communication
- Punctuality
- Customer service
- Problem-solving
- Goal setting
- Adaptability
- Proficiency
- Maintain high level of physical fitness
- Capable of prolonged standing, walking and lifting
Certification
- CPR/AED certified
- Security license
- Fire guard license F-01
- Valid Driver license (New York)
Timeline
Security Guard
Seawolf Restaurant
01.2026 - Current
Assistant Manager
Planet Fitness
01.2025 - Current
Member Service Representative
Urban Air Trampoline and Adventure Park
01.2024 - 03.2025
Store Clerk
Estefania Grocery
06.2023 - 12.2023
Associate of Science - Science of Health
Borough of Manhattan Community College
High School Diploma -
New York Harbor School