Adeana Thompson
Lauderhill
Summary
Professional with extensive background in enhancing member experiences through exceptional service and support. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in communication, problem-solving, and relationship-building. Known for reliability and contributing positively to organizational goals; proven to thrive in both independent and collaborative work environments.
Overview
15
15
years of professional experience
Work History
Membership Services Representative
Broward Healthcare Federal Credit Union
10.2022 - Current
- Assisted prospective and established members in person or by telephone.
- Helped members navigate systems, pay for services and resolve different concerns.
- Created successful sales presentations to highlight membership, overcome objections and close sales.
- Maintained strict safety standards facility-wide and with every group.
- Resolved billing discrepancies by thoroughly reviewing account details and collaborating with finance department when necessary.
- Supported the development of membership policies and procedures, contributing to efficient operations.
- Enhanced member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
SALES EXECUTIVE
HOME DEPOT
02.2010 - Current
- Maintained organized, presentable merchandise to drive continuous sales
- Tackle customer concerns and respond in a respectful, immediate manor
- Attract clientele and develop customer relationships by maintaining a positive approach
- Organize merchandise in assigned section to give shelves a professional appeal
TEAM MANAGER
AMSCOT FINANCIAL
09.2016 - 09.2022
- Develop monthly and daily production output plans to deliver on customer service and financial metrics
- Establish open and professional relationships with team members which help resolve issues quickly
- Instruct junior team members on protocols and procedures of each station to maximize contributions
- Perform routine check cashing and the preparation of money orders
CLERK
WENDY’S RESAURANT
05.2010 - 11.2010
- Interacted with customers professionally to provide information and directed to desired staff members
- Confirmed funds in register before and after scheduled shift
- Mentored new team members on protocols, system operation and customer service strategies
- Prepared and submitted end of shift reports
Education
No Degree - Nursing Education
Keiser University
Fort Lauderdale, FL05-2027
Skills
- Agile Coaching and Mentoring
- Assessment Writing
- Phone etiquette
- Customer relations
- Relationship building
- Teamwork skills
- Call center experience
- Data entry
- Task prioritization
- Stress tolerance
- Self motivation
- Product knowledge
- Medical terminology
- Interpersonal skills
- Analytical thinking
- Record keeping
Timeline
Membership Services Representative
Broward Healthcare Federal Credit Union
10.2022 - Current
TEAM MANAGER
AMSCOT FINANCIAL
09.2016 - 09.2022
CLERK
WENDY’S RESAURANT
05.2010 - 11.2010
SALES EXECUTIVE
HOME DEPOT
02.2010 - Current
No Degree - Nursing Education
Keiser University
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