ADEBAYO ADEKOLA
Flossmoor,IL
Summary
A detail-oriented university graduate with excellent work ethics, analytical and verbal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
CONSULTANT
Self Employed Web
Online
07.2019 - Current
- Analyzed problematic areas to provide recommendations and solutions.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Supported clients with business analysis, documentation, and data modeling.
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
- Onboarded and managed new client accounts to boost retention rates.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Implemented practices and procedures to reduce expenditures and increase savings.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
Digital Content Creator
Self Employed Services
Flossmoor, IL
10.2020 - 01.2022
- Organized, prioritized and managed multiple projects according to dedicated release schedule.
- Managed competing deadlines with efficiency.
- Built, established and maintained relationships with sources.
- Researched and wrote news stories, articles and reviews for publications.
- Managed content across multiple platforms for widest audience reach.
- Created content for websites and online publications.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Edited and proofread drafts of articles and other documents.
- Composed original written material for various types of publications and submitted for approval by supervisor, editor or publisher.
- Strengthened content through proofreading and editing.
- Wrote quality content for clients, enabling site visitors to quickly obtain information.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
Customer Care Specialist
Hudson Trident Limited
Lekki Phase 1, Lagos State, Nigeria
01.2016 - 05.2018
- Took ownership of customers issues to follow problems through to resolution.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Provided customers with detailed information on company products, services and materials.
- Communicated with customers to identify needs and expectations.
- Developed and implemented customer care policies, procedures and regulations necessary to satisfy customer base.
- Assisted in training new employees and participated in cross-training with other departments.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Bachelor of Science - Banking And Finance
Fountain University
0sun State, Nigeria.04.2017
Skills
- Consultation and Advisement
- Content Management Systems
- Issue and Complaint Resolution
- Global Thinking
- Process Optimization
- Reports and Documentation
- Analytical Thinking
- Customer Service and Assistance
Timeline
Digital Content Creator
Self Employed Services
10.2020 - 01.2022
CONSULTANT
Self Employed Web
07.2019 - Current
Customer Care Specialist
Hudson Trident Limited
01.2016 - 05.2018
Bachelor of Science - Banking And Finance
Fountain University