ADEBAYO ADELAGUN
3675 Highland Ave. Apt D16, White Bear Lake,MN
Summary
Accomplished Program Administrator at Rockwell Home Health Care Llc., adept in compliance management and fostering team collaboration. Excelled in enhancing service delivery through meticulous attention to detail and empathetic communication, achieving significant improvements in program efficiency and client satisfaction. Expert in policy development and staff mentorship, ensuring quality care and regulatory adherence.
Overview
18
18
years of professional experience
Work History
Program Administrator
Rockwell Home Health Care Llc.
White Bear Lake, MN
01.2022 - 10.2024
- Developed and maintained a comprehensive database of program participants, helping to track progress and ensure appropriate follow-up actions were taken as needed.
- Managed budget allocations effectively, ensuring optimal use of resources and timely delivery of services.
- Mentored junior staff members by sharing knowledge and insights gained through years of experience in the field, fostering a supportive work environment conducive to professional growth.
- Compliance: Ensuring the facility or the program follows the health rules and regulations.
- Record keeping.
- Prepares policy and procedure to meet individual's missions and agency's requirements.
- Supervision of care staff by ensuring appropriate quality care in accordance to care plans.
Program Manager
New Hope Living Inc.
Brooklyn Park, MN
02.2018 - 04.2021
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Provided detailed reports on support activities and outcomes, enabling strategic improvements in service delivery.
- Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
- Medication Administrations.
- Scheduling the staffing and backing up of shortage staffing.
- Training ans supervised new employee.
Direct Support Professional
Volunteer Of America
St Paul Mn
02.2018 - 09.2020
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Advocated for clients' needs and rights in various settings, enhancing their quality of life.
- Coordinated with families and other caregivers, ensuring cohesive approach to client support.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
Support Professional
Phoenix Residence Inc.
St Paul MN
11.2006 - 09.2017
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Trained new team members on support protocols and tools, enhancing team efficiency and service quality.
- Medication Administrations.
- Meal Preparation.
- Light House Keeping and laundry .
- Driving of clients to appointment and recreation centers.
Education
Bachelor of Science - Marketing Management
The Polytechnic Ibadan
Nigeria02.2000
Skills
- Compliance Management
- Team work
- Attention to details
- Communication
- Empath
Timeline
Program Administrator
Rockwell Home Health Care Llc.
01.2022 - 10.2024
Program Manager
New Hope Living Inc.
02.2018 - 04.2021
Direct Support Professional
Volunteer Of America
02.2018 - 09.2020
Support Professional
Phoenix Residence Inc.
11.2006 - 09.2017
Bachelor of Science - Marketing Management
The Polytechnic Ibadan