Adebayo Adewole
Dallas,TX
Summary
Detail-Oriented and highly experienced insurance Adjuster with expertise in evaluating Insurance claims, conducting investigations, and negotiating equitable settlements. Capable of assessing property, automobile, and liability claims while adhering to state and federal rules. Excellent analytical and communication abilities, as well as a track record of providing timely and customer-focused claims resolution.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Management/Customer Support Manager
10.2023 - 11.2024
- Managed a team of customer support representatives, providing ongoing training and development opportunities.
- Established a positive work environment for the support team, fostering open communication channels and boosting employee morale.
- Streamlined the customer support process for faster resolution times and improved customer experience.
- Implemented knowledge management systems that enabled representatives to quickly access information needed to resolve customer issues effectively.
Customer Service Representative
Enterprise Agency
02.2022 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Cyber Security
Collin County Community College
Plano, TX05-2026
Skills
Claims Investigation & Evaluation
Negotiation & Settlement
Customer Relations & Conflict Resolution
Fraud Detection & Prevention
Xactimate & Other Estimating Software
Regulatory Compliance & Documentation
Report Writing & Claims Documentation
Team building
Customer relations
Empathy and patience
Certification
Licensed Insurance Adjuster- Texas
Xactimate Certified - Xactimate X1
Timeline
Management/Customer Support Manager
10.2023 - 11.2024
Customer Service Representative
Enterprise Agency
02.2022 - 09.2023
Associate of Science - Cyber Security
Collin County Community College
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