Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
7
7
years of professional experience
Work History
Civic Engagement
FBRANDS/TRECC
Chicago Heights
08.2023 - 03.2024
Strengthened community partnerships by organizing and executing various outreach events.
Enhanced public awareness of civic issues through the development and implementation of educational programs.
Streamlined processes for volunteer recruitment, resulting in increased participation and engagement.
Developed strategic plans to guide the organization''s efforts in promoting active citizenship among various demographics.
Evaluated program effectiveness using qualitative and quantitative metrics, making data-driven recommendations for improvement.
Front Desk Worker
Parke Regency Hotel
Bloomington
05.2023 - 10.2023
Enhanced guest satisfaction by providing exceptional front desk service and promptly addressing inquiries.
Streamlined check-in procedures for improved guest experiences and reduced waiting times.
Collaborated with housekeeping staff to ensure timely room turnovers and high-quality accommodations.
Conducted routine inventory checks of front desk supplies, placing orders as needed to maintain optimal stock levels.
Lobbying Intern/Associate
Vision M.A.I.
Springfield
01.2022 - 05.2022
Monitored House and Senate committee hearings
Preformed Administrative work for Housing and Senate Staff
Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
Managed social media accounts to boost company visibility, generating increased interest from prospective clients and customers.
Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Assistant Underwriter
STATE FARM
Bloomington
05.2021 - 01.2022
Enhanced underwriting efficiency by streamlining processes and implementing best practices.
Collaborated with senior underwriters to assess risks and determine appropriate coverage levels for clients.
Managed a diverse portfolio of accounts, maintaining a high level of customer satisfaction through proactive communication and prompt service delivery.
Maintained up-to-date knowledge of industry trends, allowing for informed decision-making when developing or revising underwriting guidelines.
Basketball Manager
University Of Illinois At Chicago (UIC)
Chicago,
08.2017 - 02.2021
Organized official team equipment in order to increase player productivity
Enhanced communication skills through instructing players in distracting settings
Assessed and effectively managed all risks associated with team objectives
Enhanced team performance by developing and implementing effective training programs and practice schedules.
Achieved consistent team improvement through diligent player evaluation and individualized coaching strategies.
Streamlined team operations by coordinating logistics for travel, accommodations, and scheduling of games and practices.
Education
Bachelor of Arts Degree - Political Science
University of Illinois
2021
Skills
PROFESSIONAL AND SOFT SKILLS
Product Knowledge, Presentation, Microsoft Excel, PowerPoint, Word, Leadership, Teamwork
Communication, Public Speaking, Time Management, Knowledge of Government, Customer Service
Listening, Work Ethic
Social Media Skills: Instagram, Facebook, Snapchat, TikTok