Adebayo Fapohunda
Islip,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To pursue a rewarding career as an EDI Manager, Client service Manager or a Business Analyst in an organization. Utilizes strong interpersonal skills, excellent leadership and problem-solving skills to support corporate growth and revenue.
Overview
24
24
years of professional experience
1
1
Certification
Work History
EDI Manager / Business Analyst /Senior Client Services Manager
VertexOne / EC Infosystems
09.2015 - Current
- Managed a team of Technical Support Analyst in providing EDI support for inbound and outbound production transactions between Energy Suppliers and various Electric and Gas Utilities.
- Managed and Coordinated end to end implementation of EDI services for various utilities and energy suppliers.
- Ensure that all production issues are resolved promptly, and updated information are communicated to trading partners and energy suppliers.
- Coordinate and assign connectivity testing, certification testing and production connectivity testing with various Gas and Electric utilities on behalf of Energy Suppliers.
- Liaise with utilities regarding testing and production issues and ensure that new policy is effectively communicated and implemented.
- Worked with team members to develop test plans, validate test files and create test samples.
- Coordinate Setup of new trading partner relationships on EDI management system, link maps, created partner profile, test translation, perform error analysis and worked directly with trading partners and utilities to correct data transmission problems.
- Developed and implemented testing scenarios in conjunction with Business Requirements.
- Responsible for scheduling of Go-Live activities with utilities and ensuring that new implementation goes without issues.
- Provide training to new technical support analyst and ensure their growth.
- Provide training to Customers on applications designed to monitor and transmit production activities.
- Document and maintain business guidelines for EDI implementation.
- Experience working with multiple inbound and outbound documents that includes transactions sets such as – ASC X12 EDI 810, 110, 210, 650, 814, 850, 820 and 997.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Prioritized customer requirements and maintained continuous improvement through customer feedback.
- Accomplishing results and fulfilling targets and objectives by effectively communicating expectations to team members, planning, monitoring and appraising outcomes.
- Strategized and proactively worked with client groups to gauge internal communication needs and recommend suitable solutions.
- Recruited potential candidates for staffing, temporary and permanent positions.
- Ensured client satisfaction, discussed potential staffing issues and provided solutions.
- Provides client relationship support through interacting directly with clients to ensure accurate account set up and through acting as a liaison to answer client questions.
- Answer questions and provide readily available information to clients as it relates to servicing their accounts.
- Developed rapport with customer base by handling difficult/escalated issues immediately and with outmost professionalism.
- Improved service quality by developing strong knowledge of company's services.
- Provides client relationship support through interacting directly with clients to ensure accurate account set up, and through acting as liaison to answer client questions.
- Answer questions and provide readily available information to clients as it relates to servicing their accounts.
- Interacted with clients and Technical Team for requirement gathering and translation of Business Requirement to Technical specifications.
- Monitored process, Reporting/Dashboards, Tracking and Analysis tools, Repositories, etc.
- Identified any potential issues or opportunities to strengthen compliance controls, via automation or policy and procedure changes.
- Consulted with users to identify current operating procedures and clarify program objectives.
Business Analyst
Stoners Ford Consulting
08.2009 - 06.2015
- Drafted reports on company financial metrics to assess successes and account for deficiencies.
- Performed gap analysis to identify areas of improvement.
- Implemented business intelligence solutions to increase operational efficiency.
- Executed analysis of risks and identified risk mitigation strategies.
- Identified patterns and trends in large data sets and provided actionable insights.
- Coordinate with Third Party EDI party and new Trading Partners to set up new processes and provide optimal level of customer services.
- Collaborate with trading partners and perform tests on all EDI transmissions and maintain all documents for trading partner set ups and analyze all customer requirements for processes.
- Utilized dashboards to monitor and track key performance indicators.
- Developed and analyzed business performance reports.
- Assisted in creating executive reports and collaborating with management to identify action plans for resolving issues.
- Collected and analyzed data to create summary statistics of performance.
- Assessed business requirements to forecast annual budgetary operational costs.
- Developed and presented business cases, presentations and reports to senior management.
- Facilitated product development with implementation of standard best practices.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Took ownership of customer issues and followed problems through to resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes.
- Researched and corrected customer concerns to promote company loyalty.
- Addressed potential cancellations and offered catered solutions to retain accounts.
EDI Coordinator (Team Lead)
Verizon Communications Inc.
03.2000 - 04.2009
- Lead a team of EDI Coordinators in providing EDI support and maintaining program for EDI system in accordance with ANSI X12 standards
- Setup new trading partner on EDI management system, created maps, created partner profile, port definition and tested translation, perform error analysis and worked directly with trading partners to correct data transmission problems.
- Experience working directly with clients to clarify business issues, identify technical solutions and lead implementation in EDI arena.
- Worked directly with trading partner during testing to ensure successful transition into production.
- Mapped invoice, Purchase Order and flat files to SAP IDOCs
- Research and resolve internal system issues related to integrity of EDI transactions.
- Involved in system integration, end-to-end testing of accounts payable system enhancements in SAP, user acceptance testing and data migration during the upgrade of SAP 4.0 to 4.6c.
- Coordinate testing and execution of EDI message types for unit testing, integration testing, cutover, and go-live scenarios.
- Created several scripts using WinRunner, Quick Test and SAP to convert several accounts payable manual process to automated process.
- Test and document transactions from EDI through translation to IDOC posting in SAP for both inbound and outbound process.
- Perform task related to implementation of Seeburger and Gentran EDI translator and interfacing with SAP.
- Utilization of Seeburger in the performance of daily activities such as daily monitoring of EDI files, viewing raw data and mapping.
- Write functional and technical specifications for inbound and outbound SAP EDI transactions.
- Provided training and mentoring to team members.
Auditor for Overpayment and Recovery
MCI Telecommunications
07.1999 - 03.2000
- Prepared working papers, reports and supporting documentation for audit findings.
- Provided journal entries and performed accounting on accrual basis.
- Tracked funds, prepared deposits and reconciled accounts.
- Completed audit papers by thoroughly documenting audit tests and findings.
- Perform regular review of financial documents for overpayment and duplicate payments.
- Implement effective controls to minimize duplicate payments.
- Preparing weekly and monthly status reports of outstanding overpayment
- Identify problem that causes payment errors.
- Maintained records of outstanding credits that is due to MCI.
- Analyze and research vendor's statements for overpayment and ensure that all necessary measure is utilized for funds recovery.
- Responsible for collection by contacting vendors by phone, and mail.
- Ensuring that refunds are properly credited into the right accounts and cost centers using SAP.
- Prepared and analyzed 5-7 duplicate reports daily.
- Process 10-15 refund checks daily using SAP.
Education
MBA - Master of Business Administration
University of Maryland - University College
Hyattsville, MD2014
Bachelor of Science - Business Administration And Finance
University of The District of Columbia
Washington, DC1995
Skills
- Electronic Data Interchange (EDI)
- Project Management
- Client Service Manager
- Product Process Improvement
- Business Requirements
- Customer Satisfaction
- Customer Inquiries
- MS Project
- PMP knowledge
- SQL Server
- JIRA
Certification
Microsoft Certified Professional
Timeline
EDI Manager / Business Analyst /Senior Client Services Manager
VertexOne / EC Infosystems
09.2015 - Current
Business Analyst
Stoners Ford Consulting
08.2009 - 06.2015
EDI Coordinator (Team Lead)
Verizon Communications Inc.
03.2000 - 04.2009
Auditor for Overpayment and Recovery
MCI Telecommunications
07.1999 - 03.2000
MBA - Master of Business Administration
University of Maryland - University College
Bachelor of Science - Business Administration And Finance
University of The District of Columbia