- Enjoying the art of baking and pastry-making, experimenting with recipes
- Love cooking and binge-watching cooking shows
- I like trying new recipes and food trends
- I enjoy cooking for friends and family gatherings
- I participate in low-impact exercises to strengthen my core muscles
- Enjoy participating in fitness activities for overall physical and mental well-being
- Personal Development and Self-Improvement
ADEBIMPE FAMILONI
Princeton,TX
Summary
Experienced Customer Service Representative with a strong track record in managing inbound calls, data entry, building customer relationships, and resolving conflicts. Friendly and dependable, accumulated over 7 years of expertise in providing consultative support and recommendations to customers. Highly skilled at effectively resolving issues and ensuring customer satisfaction through phone and face-to-face interactions.
Overview
14
14
years of professional experience
Work History
Customer Service Representative (Remote)
Remx/McKesson
Phoenix, AZ
10.2023 - 02.2025
- Handled inbound calls, providing detailed information on enrollment, benefits, and eligibility criteria to over 30 patients and healthcare providers daily.
- Addressed patient and health care provider complaints with empathy, fostering loyalty and encouraging repeat business.
- Ensured HIPAA compliance by obtaining three pieces of PHI before disclosing medical information.
- Conducted warm transfers to supervisors, case managers, and support services for swift assistance.
- Maintained accurate records of patient-provider interactions for effective follow-up.
- Reviewed faxes and processed enrollment requests for accuracy while providing quality service to clients.
- Sent outbound faxes to healthcare providers post-enrollment.
- Used approved internal applications for effective communication and team bonding.
- Provided timely assistance and updates to build trust while prioritizing patients' needs.
- Participated in training to enhance product knowledge and customer service skills.
- Educated patients on billing and support services, empowering them to make informed decisions.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Service Representative
ASSURANT
Lewisville, Idaho
09.2022 - 05.2023
- Independently and efficiently handled inquiries and customer transactions in a dynamic and high-volume environment while assisting over 30 to 40 customers each day.
- Utilized authorized systems to gather information, provide details, and update records.
- Offered standard information and education regarding service options related to cell phone and electronic recycling directives.
- Made every reasonable effort to resolve customer issues, exploring all solutions before escalating queries.
- Maintained confidentiality when managing sensitive information.
- Identified new opportunities and made quality referrals to colleagues.
- Demonstrated a strong code of ethics while adhering to and protecting client privacy.
- Performed other related duties as assigned, ensuring that information given to clients complied with electronic recycling laws and e-waste processes.
Line Lead (Batch Processing)
MERCATALYST
Carrollton, TX
06.2019 - 03.2022
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Performed proper lifting and handling techniques to maintain a safe working environment.
- Attached the correct shipping information to outbound batches.
- Monitored stock levels and notified supervisors of out-of-stock items.
- Oversaw packing operations to ensure compliance with specifications.
- Coached team members on job techniques and company procedures.
- Conducted quality control inspections of products and compared them with documentation for accuracy before processing.
- Trained new employees on production processes and safety.
- Assembled products according to changing daily work orders and specific customer needs.
- Met production targets and tight deadlines by collaborating closely with team members.
- Reduced downtime for machinery by conducting regular maintenance checks and addressing issues promptly.
Career Note
None At This Time
06.2016 - 12.2018
- I took a break in my career to focus on being a primary caregiver for my young family, who needed my full attention. This anticipated pause allowed me to support them during a crucial time while also giving me the opportunity to reflect on my next career steps and enhance my soft skills.
Customer Service/Service Quality Officer
ACCESS BANK PLC
Lagos, Lagos
09.2010 - 02.2016
- Accounts maintenance and day-to-day operations by working effectively in a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Attended to over 50 customers daily by providing them with relevant assistance tailored to their needs.
- Pioneered and managed a system for customer complaint identification and resolution.
- Championed the adoption of new technologies for quality monitoring, enabling more accurate and timely data collection to support decision-making.
- Ensured compliance with industry regulations and standards by maintaining up-to-date knowledge of best practices and participating in relevant training programs.
- Enhanced customer satisfaction by addressing and resolving quality-related and service issues promptly.
Education
Bachelor of Science - Psychology
Obafemi Awolowo University
Ile IfeSkills
- Active listening
- Call center experience
- Critical thinking
- Customer service
- Data entry/management
- Effective communication
- Effective time management
- Effective multitasking
- Expert navigation abilities
- In-depth product knowledge
- Proficient in Microsoft Office Suite
- Regulatory adherence
Professional Highlights
- Provided consultative support and strategic recommendations to help customers make informed decisions about products and services.
- Delivering exceptional service and accurate information by building trust with patients and healthcare providers.
- Recognized for teamwork and adaptability, which assisted branch management in gathering and analyzing vital data to drive business improvements.
Interests
Timeline
Customer Service Representative (Remote)
Remx/McKesson
10.2023 - 02.2025
Service Representative
ASSURANT
09.2022 - 05.2023
Line Lead (Batch Processing)
MERCATALYST
06.2019 - 03.2022
Career Note
None At This Time
06.2016 - 12.2018
Customer Service/Service Quality Officer
ACCESS BANK PLC
09.2010 - 02.2016
Bachelor of Science - Psychology
Obafemi Awolowo University
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