Adebisi Oyenuga Mbisike
Colton,CA
Summary
Results-oriented and enthusiastic customer service professional dedicated to maintaining customer satisfaction and contributing to company success. Proven track record in managing large volumes of outbound and inbound calls, while building and sustaining satisfactory relationships with customers. Skilled in utilizing CRM systems, with outstanding active listening and multitasking abilities. Extensive experience in the communications industry as a personable and dedicated Customer Service Representative who excels as a solid team player with an upbeat, positive attitude. Passionate about establishing rapport with clients and motivated to maintain customer satisfaction while driving business growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cafeteria Worker
San Bernardino City Unified School District
05.2024 - Current
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Received and stored incoming supplies according to procedures.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
- Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
- Created welcoming atmosphere, greeting guests with smile and making them feel at home.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Established rapport with customers by providing friendly and attentive service.
- Greeted customers and provided menus upon arrival to dining room.
- Addressed customer complaints and inquiries to verify satisfaction.
- Provided attentive service and proactively assessed guest needs.
- Offered product samples, answered questions and helped customers find items.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Customer Service Officer
Alpha Grove Residential
09.2022 - Current
- Providing customer service in a courteous and professional manner.
- Establishing trustful relationships with customers through effective communication skills.
- Resolving customer issues in an efficient and timely manner.
- Answering phone with positive attitude and asked questions to better understand customer needs.
- Handling fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Delivering fast, friendly and knowledgeable service for routine questions and service complaints.
- Performing follow-up calls to ensure customer satisfaction with product and service delivery.
Graduate Assistant
Middlebury Institute of International Studies
02.2022 - 03.2022
- Supported department faculty with administrative assistance, as well as curriculum and research support
- Worked as a GA in the Diversity, Equity & Inclusion team of the Institute.
- Researched and implemented ways/ methods of how to improve DEI in the Institute.
- Organized various events and programs to promote DEI on campus.
- Scheduled various meetings between students and staff of the institute on matters with regards to DEI.
- Collaborated with faculty on special projects related to curriculum development and program assessment.
Telemarketer
Globacom Telecommunication
09.2017 - 09.2019
- Provided product information, answered questions, and offered solutions to customer inquiries.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
- Developed relationships with customers to increase sales opportunities.
- Maintained and recorded customer information in database.
- Initiated outbound calls to prospective clients using scripts.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Maintained up-to-date knowledge of company products and services.
- Greeted customers in a friendly, professional manner on the phone.
- Consistently met daily, weekly, monthly call quotas set forth by management team.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Resolved customer complaints by escalating calls to proper department.
- Resolved customer complaints promptly and professionally while documenting details in CRM system.
- Collaborated with management to resolve concerns and problem calls.
- Followed up with existing customers regarding additional products or services that may be of interest.
Education
Master of Arts - Diplomatic History
Babcock University
06-2018
Bachelor of Arts - French Studies
Babcock University
06-2014
Skills
- Call Documentation
- Service Recommendations
- Membership Renewals
- Issue Research
- Account Investigation
- Database Management
- CRM Software
- Customer Support
- Documentation and Reporting
- Call Center Operations
- Technical Support
- Data Entry
- Upselling
Accomplishments
- Best graduating student in French Studies (Languages and Literary Department) 2014, Babcock University, Nigeria.
- Award of Excellence (Languages and Literary Department) 2012, Babcock University, Nigeria.
Certification
- Agile Project Management Certification- Google (2023).
- Mckinsey Forward Program (2023).
- Customer Care Training ( Globacom Telecommunications, 2018).
- Poise Employability Certificate (2014).
Languages
English
Native or Bilingual
French
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cafeteria Worker
San Bernardino City Unified School District
05.2024 - Current
Customer Service Officer
Alpha Grove Residential
09.2022 - Current
Graduate Assistant
Middlebury Institute of International Studies
02.2022 - 03.2022
Telemarketer
Globacom Telecommunication
09.2017 - 09.2019
Bachelor of Arts - French Studies
Babcock University
Master of Arts - Diplomatic History
Babcock University