ADEBISI WILLIAMS
Tampa,FL
Summary
Accomplished Senior Engagement Manager at Deltek Inc., adept in engagement strategy and stakeholder management. Excelled in fostering customer relationships and driving engagement through innovative training webinars and strategic marketing campaigns. Proven track record in enhancing customer loyalty and achieving revenue targets, leveraging technological proficiency and deep industry knowledge.
Overview
8
8
years of professional experience
Work History
Senior Engagement Manager
Deltek Inc.
06.2021 - Current
- Developed product education and training webinar series and hosted weekly zoom with product and industry experts to help foster and drive customer engagement.
- Initiated customer User groups for software products, to help peer to peer interaction of customers.
- Collaborated with sales, delivery and service teams to manage seamless client experiences.
- Met with clients to understand needs and develop proactive solutions.
- Helped with product rollouts as subject matter expert for Specpoint (Spec Writing Software).
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Optimized email campaigns to increase open and click-through rates.
- Conducted market research to identify new opportunities and target markets.
- Devised content strategy to effectively engage target audiences.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Consulted with teams on established best practices and process improvements.
Account Manager
Progressive Insurance
10.2018 - 06.2021
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Kept detailed records of daily activities through online customer database.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed, maintained and utilized diverse client base.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met existing customers to review current services and expand sales opportunities.
Account Manager
Cape Vista Enterprises
12.2016 - 06.2018
- Managed a staff of 4 - 6 doctors, pharmacists, and other employees.
- Maintained customer database and secured records.
- Worked with delinquent customers to set up debt repayment schedules.
- Maintained customer satisfaction by resolving escalated sales, processed account adjustments and service issues.
- Established, negotiated, reviewed sales contracts and managed ongoing vendors' relationship.
- Initiate and manage client relationships, including meeting and workshop facilitation.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Communicated product quality and market comparisons by creating sales presentations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Education
MBA - Business Administration
University of Phoenix
Tempe, AZBachelor of Science - Economics
Obafemi Awolowo University
NigeriaSkills
- Engagement strategy
- Microsoft Office
- Software implementation
- Product Training & Webinar
- Email campaigns
- Proficient in Salesforce & Gainsight
- Technological Proficiency
- Stakeholder Management
- Deep knowledge of Industry Trends
- Relationship management
- Customer relationship building
Timeline
Senior Engagement Manager
Deltek Inc.
06.2021 - Current
Account Manager
Progressive Insurance
10.2018 - 06.2021
Account Manager
Cape Vista Enterprises
12.2016 - 06.2018
MBA - Business Administration
University of Phoenix
Bachelor of Science - Economics
Obafemi Awolowo University
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