Adebola Adekunle
Virginia Beach,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Ascension St Vincent Hospital
01.2024 - 08.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Reduced stress for patients and families through effective communication and empathetic support.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
Senior Caregiver
New Perspective Senior Living
03.2023 - 01.2024
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained accurate documentation of patient care activities for regulatory compliance purposes.
- Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
- Provided safe mobility support to help patients move around personal and public spaces.
- Improved patient health outcomes through diligent monitoring and timely intervention.
- Collaborated with healthcare team members to provide comprehensive care plans for each patient.
- Ensured timely reporting of changes in patient condition to supervising nurses or physicians for immediate intervention.
- Coordinated transportation arrangements for medical appointments or other necessary errands.
- Enhanced patient comfort by providing compassionate and attentive care.
- Supported mobility needs of patients by assisting with transfers, ambulation, and positioning techniques.
- Managed multiple priorities simultaneously while remaining focused on delivering exceptional quality care.
- Assisted disabled clients to support independence and well-being.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Customer Care Representative
Senior1Care
07.2022 - 12.2023
- Answered customer inquiries over the phone and via email.
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
- Provided training support for new hires related to customer service processes and procedures.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Delivered customer support to high call load each shift.
- Educated customers where applicable to alleviate need for future contact.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Recommended potential products or services after analyzing customer needs.
- Supported customers to maintain positive relationships throughout and following sales processes.
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
Education
Bachelor Of Science - Nursing
Chamberlain University
Downers Grove, ILHigh School Diploma - General Studies
Liberty Christian Academy
Seymour, IN03.2023
Bachelor of Arts - German Language And Literature
University of Ibadan
11.2013
Skills
- Data Entry
- Email Correspondence
- Customer Service
- Payment Processing
- Appointment Scheduling
- Inbound Customer Service
- Documentation and Reporting
- Product Education
- Order Processing
- Customer Relations
- Call Documentation
- Quality Control
- Regulatory Compliance
- Materials Transport
- Customer Service Excellence
- Product Knowledge
- System Implementation
- Retail Marketing
- Microsoft Office Expertise
- Teamwork and Collaboration
- Order Fulfillment
- Sales and Upselling
- Cross-Functional Collaboration
- Shipping and Receiving Understanding
- Customer Data Confidentiality
- Microsoft Office
- MS Office
- Customer Retention Strategies
- High-Energy Attitude
- Transaction Processing
- Administrative and Office Support
- Understanding Customer Needs
- Professional Phone Voice
- Business Development Understanding
- Work Prioritization
- Data Evaluation
- Billing Adjustments and Refunds
- Product and Service Knowledge
- Strong Analytical and Problem Solving Skills
- Quality Assurance Controls
- Complex Product Knowledge
- Document and Records Management
- Remote Office Availability
Certification
Home Health Aide
Certified Nursing Assistant
BLS
Timeline
Patient Care Technician
Ascension St Vincent Hospital
01.2024 - 08.2024
Senior Caregiver
New Perspective Senior Living
03.2023 - 01.2024
Customer Care Representative
Senior1Care
07.2022 - 12.2023
Bachelor Of Science - Nursing
Chamberlain University
High School Diploma - General Studies
Liberty Christian Academy
Bachelor of Arts - German Language And Literature
University of Ibadan